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New Business Advisor - Commercial

United Kingdom, Wigan 23200.00 GBP / Year · Job Posted March 22, 2026
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Job Description

As a New Business Advisor, you will be the first point of contact for new client enquiries relating to Commercial Law, business disputes, and civil litigation. You’ll provide prompt and accurate advice over the phone, deliver outstanding customer service, and proactively identify opportunities to convert enquiries into instructions.

Job Responsibility

  • Provide clear, accurate advice on Commercial legal enquiries over the telephone
  • Handle inbound enquiries efficiently, quickly identifying client needs
  • Deliver exceptional customer service on every call
  • Build strong relationships with clients and colleagues
  • Work collaboratively with the Commercial Department to ensure enquiries are managed effectively
  • Promote the Stephensons brand and maximise cross-selling opportunities
  • Maintain accurate internal records on case management systems
  • Assess funding options and implement where appropriate
  • Ensure compliance with Client Care and Law Society rules

Requirements

  • 5 GCSEs at grade C / 4 or above (or equivalent)
  • Experience dealing with high‑volume inbound calls
  • Customer service experience (phone‑based or face‑to‑face)
  • Experience within a sales or conversion‑focused role
  • Excellent telephone manner and strong listening skills
  • Good IT and keyboard skills
  • Strong organisation and time‑management skills
  • Ability to work calmly and productively amidst interruptions

Nice to have

  • Law degree or relevant legal experience
  • Experience providing basic legal information
  • Experience in the legal sector
  • Familiarity with case management systems
  • Knowledge of Commercial Law
  • Understanding of time recording or basic legal costs
  • Awareness of client care and complaints procedures

What we offer

  • Generous annual leave (increasing with service)
  • Salary sacrifice pension scheme
  • Early monthly pay scheme
  • Life assurance
  • Hybrid working
  • Holiday sale & purchase scheme
  • Wellbeing package (financial, physical & mental health support)
  • Free parking
  • Enhanced maternity & paternity pay
  • Will writing service
  • Season ticket & travel support
  • Payroll giving scheme
  • Social events & clubs
  • Reward & recognition schemes
  • Internal referral scheme
  • Retail vouchers/cashback schemes
  • Free eye tests
  • Cycle to work scheme

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