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Neutering Support Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Chelwood Gate

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Contract Type:
Not provided

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Salary:

11381.60 GBP / Year

Job Description:

This is a varied, rewarding role for someone who enjoys problem solving, supporting others, and working in a busy operational environment. The Neutering Support team is part of the Cat Welfare & Operations Directorate. Team of advisors and a Neutering Support Team Leader that provide front-line non-scripted support and advice to the public, Cats Protection employees, external partners, vets, and volunteers on the charity’s neutering programme. Facilitates the smooth running of the neutering department.

Job Responsibility:

  • Provide vital support to branches, centres, community teams, and vet practices
  • Responsible for offering clear guidance on voucher schemes, welfare packages, and neutering processes, while helping to resolve day to day queries
  • Help maintain accurate data records, ensuring teams have the information they need to make informed decisions

Requirements:

  • Strong communication and customer support skills
  • Excellent organisation and attention to detail
  • Comfortable working with data, systems, and process driven tasks
  • A collaborative, positive approach to working with dispersed teams
  • A passion for animal welfare and Cats Protection’s mission
  • Proven experience in a contact centre environment
  • Proficiency across multiple customer service platforms: phone, email and social media
  • Excellent telephone manner and communication skills (verbal and written)
  • Ability to manage difficult customer interactions and resolve issues empathetically
  • Strong knowledge of Microsoft Office, especially Word, Excel, and Outlook
  • Ability to work independently and perform accurately under pressure
What we offer:
  • range of health benefits
  • 26 days’ annual leave plus bank holidays, increasing with length of service
  • Salary Finance, which empowers you to take control of your financial wellbeing

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 10, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
Job Link Share:

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