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This is a varied, rewarding role for someone who enjoys problem solving, supporting others, and working in a busy operational environment. The Neutering Support team is part of the Cat Welfare & Operations Directorate. Team of advisors and a Neutering Support Team Leader that provide front-line non-scripted support and advice to the public, Cats Protection employees, external partners, vets, and volunteers on the charity’s neutering programme. Facilitates the smooth running of the neutering department.
Job Responsibility:
Provide vital support to branches, centres, community teams, and vet practices
Responsible for offering clear guidance on voucher schemes, welfare packages, and neutering processes, while helping to resolve day to day queries
Help maintain accurate data records, ensuring teams have the information they need to make informed decisions
Requirements:
Strong communication and customer support skills
Excellent organisation and attention to detail
Comfortable working with data, systems, and process driven tasks
A collaborative, positive approach to working with dispersed teams
A passion for animal welfare and Cats Protection’s mission
Proven experience in a contact centre environment
Proficiency across multiple customer service platforms: phone, email and social media
Excellent telephone manner and communication skills (verbal and written)
Ability to manage difficult customer interactions and resolve issues empathetically
Strong knowledge of Microsoft Office, especially Word, Excel, and Outlook
Ability to work independently and perform accurately under pressure
What we offer:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing