Networks Delivery Management Specialist Job at Vodafone (Pune)

Change Management Specialist

We are seeking an experienced Change Management professional to govern and conti...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong knowledge of ITIL Change Management principles and practices
Experienced in managing the full change lifecycle from RFC through review in controlled operational environments
Analytical and detail-oriented, with the ability to assess service, customer, and business impact objectively
Confident in facilitating CAB and LCAB forums and influencing outcomes through clear, evidence-based communication
Skilled in stakeholder engagement, collaboration, and conflict resolution across technical and non-technical teams
Organised and structured, with the ability to manage multiple concurrent changes and competing priorities
Experienced in production or customer-facing environments with strict governance and compliance requirements
Ideally brings exposure to network, infrastructure, security, or enterprise operations contexts

Job Responsibility

Govern and enforce the complete change lifecycle from RFC submission through assessment, approval, implementation, and post-implementation review
Validate RFCs for completeness, quality, business justification, and implementation readiness
Perform detailed impact and risk assessments covering technical services, customers, business operations, dependencies, and scheduling constraints
Review change conflicts and calendar overlaps, coordinating resolutions when multiple changes compete for the same implementation window
Schedule changes within agreed maintenance windows and maintain an accurate and compliant change calendar
Facilitate and drive CAB and LCAB discussions, ensuring evidence-based decision-making and clear documentation of outcomes
Challenge incomplete, high-risk, or poorly planned changes and collaborate with stakeholders to improve submission quality
Ensure all pre-implementation checks, approvals, communications, and fallback plans are in place prior to execution
Coordinate timely change communications with internal teams, customers, and governance forums
Monitor change implementation progress, escalating risks, delays, failed executions, or non-compliance where required

What we offer

Opportunity to work within a global organisation supporting large-scale, customer-critical operations
Exposure to complex change environments across multiple technologies and stakeholders
A role with strong visibility and impact on service stability, risk reduction, and customer experience
A collaborative environment focused on governance excellence, learning, and continuous improvement

Fulltime

Application Management Specialist

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Web/Application Server Expertise: Extensive 6 -7 years of experience with Microsoft IIS for enterprise web hosting, including configuration, security, troubleshooting, and URL rewrites. Windows Server OS (2012/2019 and latest) administration required
familiarity with Linux/Unix and Apache preferred
Application Deployment & Support: 6 -7 years of experience in deploying and supporting ASP.NET web applications or similar technologies in production. Knowledgeable about the software development lifecycle, front-end packaging and release, source control, and CI/CD tools (e.g., Jenkins or Azure DevOps)
Scripting & Automation: 5 – 6 years of skilled experience in PowerShell and Bash to automate tasks, support DevOps, and create scripts for monitoring, deployment, and tool integration
Networking & Security Knowledge: 5 – 6 years of skilled and solid understanding of network protocols and firewall concepts (HTTP/S, FTP/SFTP, TCP/IP) as they relate to web application delivery. Experience configuring SSL/TLS, managing certificates, and ensuring secure communications for web platforms. Knowledge of authentication methods and encryption standards (e.g., SSO, OAuth, PGP for file transfers) is often required in regulated enterprise environments
Troubleshooting & Performance Tuning: Strong diagnostic skills in investigating logs, error codes, and performance metrics on front-end systems. Experience with application performance monitoring (APM) tools, load testing, or profiling front-end performance is valuable for proactively identifying bottlenecks
Enterprise Tools & Domain Knowledge: In a consulting role, familiarity with ticketing systems (SOM tools), documentation platforms, and domain-specific tools is useful. Domain experience in the industry of the client (e.g., healthcare domain for health plan applications) is also advantageous, as it aids in understanding the context of the applications being supported
Problem-Solving & Ownership: The team members must independently handle complex issues under pressure, think analytically and creatively to resolve front-end incidents, and ensure problems are fully resolved with end-to-end responsibility
Communication & Collaboration: Team members must communicate clearly with stakeholders by writing documentation, reporting status updates, explaining technical issues simply, and cooperating with various teams
Adaptability & Continuous Learning: The resource needs to work with diverse technologies and legacy systems, so being adaptable and willing to learn is essential. They keep up with advances in front-end and DevOps/Cloud tech to enhance operations

Job Responsibility

Web/Application Server Management & Deployment: Configure and Administer Web Servers: Install, configure, and maintain IIS servers for .NET applications in all environments. Handle new IIS instances, ASP.NET app deployment, and related services or components. Application Deployment & Patching: Coordinate and execute deployments of application releases (front-end components) to various environments. Perform routine updates, patches, and configuration changes on front-end servers to keep systems up-to-date and secure. Platform Monitoring & Maintenance: Monitor front-end servers and solutions (web portals, CMS, etc.) for performance and uptime using enterprise tools. Track metrics like CPU, memory, and response times, addressing issues proactively. Ensure front-end environments are scalable and reliable for large user bases
Troubleshooting & Support (Application Services Context): Issue Ownership & Resolution: Own customer-reported front-end issues from intake to resolution. Investigate web application problems, diagnose errors (server, configuration, or performance), and apply prompt fixes or workarounds. Root Cause Analysis: Troubleshoot web servers and front-end apps by reviewing IIS/Apache logs, application logs, errors, and system metrics to find incident causes. Recommend long-term fixes, such as configuration changes, code updates with developers, or infrastructure improvements. Escalation & Collaboration: Use ITIL/ITSM processes for incident and problem management. Escalate unresolved issues to relevant teams with clear details, keep ownership until resolution, and act as a link between users and technical staff. 24×5 Support & On-Call Rotation: Operate in an enterprise 24×5 support model, including rotational shifts or on-call duties for managed services or consulting delivery. Maintain rapid incident response for front-end systems outside business hours to meet SLAs and uptime requirements
Scripting, Automation & Optimization: Automation & Tools: Use PowerShell or Bash scripts to automate routine maintenance, deployments, monitoring, and integrations. Automate tasks like site restarts, log rotations, and configuration checks to reduce manual work and errors. Performance Tuning: Monitor front-end performance and apply optimizations, such as adjusting server settings, enabling caching or CDN, refining load balancer configurations, or recommending code improvements for scalable results. Continuous Improvement: Keep up with current front-end and web infrastructure technologies. Suggest and implement updates or tools to boost stability, security, and efficiency—such as enhanced monitoring dashboards, improved CI/CD pipelines, or containerization for easier scaling
Security & Compliance: Web Security Configuration: Apply security best practices to front-end servers and apps according to enterprise standards. Manage SSL/TLS certificates for web portals, configure secure protocols (HTTPS, TLS), and maintain required encryption like PGP for file transfers. Access & Firewall Management: Collaborate with network teams to set up firewalls, DNS, and load balancers for web applications. Understand networking concepts (ports, protocols, VPNs) and apply security controls, including correct authentication and least-privilege access for front-end systems. Compliance & Documentation: Follow organization and client policies, including change management and data protection. Keep thorough documentation of deployments, configurations, and troubleshooting to support team knowledge and audits
Cross-Functional Collaboration: Team Coordination: In an Application Services Platform, the resource should collaborate with infrastructure, backend/database, network/security teams, etc. and client IT staff to resolve issues and implement changes while minimizing impact on front-end systems. Client & User Communication: Serve as the front-end contact for the service delivery team, communicating with end users and client stakeholders to resolve issues and provide updates. Responsibilities may include writing post-incident reports and contributing to weekly status reports. Process Improvement: Engage in process reviews and service improvement plans. For instance, contribute to developing runbooks, maintenance schedules, and disaster recovery procedures for front-end application components. The ASP FE's expertise on recurring issues and performance helps drive ongoing service enhancements

It Infrastructure Delivery Specialist – Americas

Role Overview Responsible for end-to-end delivery of IT infrastructure solutions...

Location

United States , Appleton

Salary:

Not provided

AFRY

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT or related field
5+ years of infrastructure delivery experience
Experience in regional or multi-country environments
Proven cloud and infrastructure project delivery experience
Microsoft Azure and hybrid cloud environments
Windows/Linux servers and virtualization (VMware/Hyper-V)
Networking (LAN/WAN, SD-WAN, firewalls)
Identity management (Azure AD, Active Directory)
Automation (PowerShell, Terraform, ARM templates)
ITSM tools (ServiceNow)

Job Responsibility

Lead infrastructure delivery projects (cloud, network, servers, workplace)
Execute Azure cloud migrations and hybrid infrastructure deployments
Support office setups, relocations, and M&A integrations
Coordinate cross-country delivery across the Americas region
Ensure infrastructure aligns with AFRY global standards and security policies
Manage vendors and ensure quality and timely delivery
Ensure smooth transition to operations and ServiceNow documentation

What we offer

Competitive performance-oriented compensation
Competitive benefits - Medical, dental, vision, life, short-term and long-term disability, accident, critical illness, identity theft protection, 401(k) with company match, paid vacation, and holidays
Opportunity to work with recognized global industry leaders within AFRY
Ability to work with employees from many different cultures and backgrounds
A firm that believes by working together we can create a new energy era in which the world can become more sustainable
Various forms of flexibility to help you integrate your life with your professional commitments

Fulltime

Cre - Real Estate And Facilities Management Specialist

Do you have experience kind of employee relations communication, human resource ...

Location

Taiwan , Tainan

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor / Master degree in business administration, hospitality management, Human resource, facility management or similar
At least 7~10 years of relevant experience in an international high tech industrial environment
over 5 years of manager, and over 5 people team, and regional satellite building real estate, space, facility managerial experience
Multiple and cross-function senior experiences are preferred in human resource management, human resource business partner (account), site soft service, and general administration management
Communicative and advisory skills
Result-driven & problem solving (tool & skill)
Strategic mindset & vision (long term planning over 3 years)
Stakeholders management (establishing effective networks)
Creative & Innovation & accountability
Judgement and informed decision

Job Responsibility

60% to manage and lead regional Soft Service overall activity
Translate the global CRE vision and on services and workplaces to local requirements for soft services management for ASML
Together with expert suppliers make a translation of the vision and needs of the business to Strategy and master plan, polices, guidelines and end to end process for soft services
Responsible to implement with corporate CRE of uniform contract and performance management methods
Support the Regional Housing & Workplace Manager with the development of the (long term) transition management strategy and also the moving plan
Coaching IFM suppliers to accelerate their transformation
Establish and optimize the soft services processes of effective service delivery
Pro actively to lead the IFM team and to optimize efficient way
Through FMIS management valuable data to driven and developing KPI, Kaizen programs
Output contracts will have to support Regional CRE in the future

Fulltime

Order Workflow Management Specialist

We are seeking an Order Workflow Management Specialist to deliver end-to-end fix...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

At least 4+ years’ experience supporting large corporate customers within service delivery environments
Prior experience in order management, project management or supplier management roles
Strong expertise in order management processes, escalation handling and task management
Experienced in working with third-party carriers and suppliers
Hands-on experience using CRM tools and comfortable working with MS Excel and MS PowerPoint
Solid technical knowledge of LAN, WAN, Ethernet and IP networking
Exposure to managed services, cloud or hosting, data and connectivity, or switching and routing technologies
Applies ITIL principles and vendor management practices effectively
Organized, proactive and able to prioritise multiple tasks while maintaining attention to detail
Communicates clearly and professionally with customers, stakeholders and cross-functional teams

Job Responsibility

Take accountability for end-to-end delivery of fixed line product orders across global countries
Provide accurate and timely updates in GCC tools to support reporting and performance visibility for stakeholders
Build and maintain strong working relationships with internal teams and external stakeholders to enable effective collaboration across Tribes
Own critical escalations, coordinate resolution activities and lead post-escalation reviews with stakeholders
Ensure adherence to systems, GCC processes and methodologies to consistently meet defined KPIs
Identify opportunities for process improvement and ensure corrective actions are implemented on time
Analyse internal and third-party order management processes to optimise delivery performance
Ensure all systems are updated accurately to enable timely billing initiation
Apply technical knowledge to support service activation, including coordination with third-party and Vodafone engineers, troubleshooting, router installations and circuit testing prior to customer handover

What we offer

Exposure to global fixed line delivery operations within a large-scale telecom environment
Opportunities to work closely with international stakeholders and third-party partners
A hybrid working approach aligned with VOIS smart working principles
A collaborative environment focused on customer experience, operational excellence and continuous improvement

Fulltime

Senior Client Service Delivery Specialist

Senior Client Service Delivery Specialist – Global Broking Centre. Do you enjoy ...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

High attention to detail
Ability to work to deadlines
Ability to work individually and in a team
Relevant experience within the insurance industry required
Understanding of insurance risk
Excellent listening, organisation, and presentation abilities
An organised, highly personable, and approachable individual, who is a skilled communicator
Willingness to learn and share knowledge
Understanding of Word and Excel
Technical knowledge and an in depth understanding of the process from pre to post placement

Job Responsibility

Managing key technical activities across the broking / placement process
Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements
Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
Building strong relationships with CSD colleagues, brokers and other internal stakeholders
Provide SME technical placement advice to the Brokers as required
Complex post placement query handling
Liaising with underwriters and Aon network offices
Sharing best practice
Presenting ideas on process improvements

What we offer

Discretionary bonus
Pension and life assurance scheme
Private medical care
Cycle to work scheme
Virtual GP and employee assistance programme
Workplace savings scheme
Two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself
Structured onboarding & training process

Fulltime

Incident Management Specialist

The Incident Management Specialist at NTT DATA plays a crucial role in managing ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned understanding of IT service management (ITSM) principles, specifically incident management processes and best practices
Excellent communication and interpersonal skills to effectively collaborate with technical teams, stakeholders, and end-users
Ability to work well under pressure and manage multiple incidents simultaneously
Seasoned knowledge of IT infrastructure, systems, and technologies, including networks, servers, databases, and applications
Attention to detail, organisation skills, and ability to prioritize tasks effectively
Continuous learning mindset and a desire to stay updated on industry trends and best practices in incident management
Seasoned professional knowledge to develop and resolve complex technical issues
Bachelor's degree or equivalent in Computer Science or Information Technology, or a related field
ITIL certification (Specialist preferable)
Relevant IT certifications preferred

Job Responsibility

Monitors various sources, such as monitoring tools, user reports, and system alerts, to detect and identify incidents promptly and assesses the impact and urgency of incidents based on predefined severity levels, business priorities, and service level agreements (SLAs)
Performs initial triage of incidents, categorizes them appropriately, and assigns the appropriate priority level based on the impact, urgency, and business needs
Collaborates with relevant teams to prioritize incidents and allocate resources accordingly
Facilitates the escalation of incidents to the appropriate support groups or technical teams as per defined escalation procedures and ensures proper communication and collaboration among teams involved in incident resolution, including providing necessary updates to stakeholders
Conducts thorough investigations to determine the root cause of incidents and analyzes the available data, performs troubleshooting, and collaborates with technical experts to identify underlying issues and contributes to the development of long-term solutions
Coordinates and tracks the resolution process to ensure timely and effective incident resolution and provides guidance and support to technical teams, ensuring adherence to incident management processes and best practices
Keeps relevant stakeholders, including end-users, management, and other relevant parties, informed about incident status, progress, and resolutions
Performs post-incident analysis to identify trends, recurring incidents, and areas for improvement and generates incident reports and provides insights on incident metrics, trends, and key performance indicators (KPIs) to management and relevant stakeholders
Contributes to the continuous improvement of the incident management process and identifies opportunities to enhance incident response times, reduce incident recurrence, and improve incident management procedures
Utilizes incident management tools and technologies effectively to streamline incident handling, tracking, and reporting

Fulltime

Governance and Project Delivery Specialist

We are seeking a specialist to lead governance and process optimisation for cent...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong communicator with well-developed negotiation abilities
Comfortable working across diverse functional areas and cultural environments
Systematic, customer-focused, and able to work independently using sound judgement
Experienced in telecommunications or IT, with several years in a similar field
Knowledgeable in ITIL, ETOM, and project management methodologies such as PRINCE2, PMI, or PMP
Skilled in managing project budgets up to €5M
Capable of influencing engineering delivery efficiency and managing risks that impact service stability
Equipped with a high level of project management capability and knowledge of IT and telco infrastructure
Analytical, open-minded, solution-oriented, and able to contribute to long-term datacentre and network transformation initiatives

Job Responsibility

Continuously review and enhance process standards to achieve optimal delivery efficiency
Establish and refine reporting processes that support clear communication and effective escalation paths
Improve project management methodologies and standards to strengthen delivery outcomes across the organisation
Develop, enhance, and maintain support tools that enable the team’s operational efficiency
Contribute to effective budget management by designing and maintaining streamlined financial processes
Support project management activities, delivering expertise and best-practice guidance to team members and stakeholders
Manage governance responsibilities across COIS systems that influence network, customer, and service strategy outcomes
Engage with cross-functional teams across markets to facilitate harmonised architectural and delivery approaches

What we offer

Opportunity to work on large-scale European transformation initiatives
Exposure to multi-country, cross-functional stakeholders
Development of advanced governance, reporting, and project management skills
Experience in cloud, network, and telco-related engineering environments
A role with strategic influence over key COIS systems supporting network and customer strategy

Select Country

Networks Delivery Management Specialist

Job Description

Job Responsibility

Requirements

What we offer

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