Networking Technical Support Specialist Job at Axon (Atlanta)

Technical Support Specialist (IT) - Italy Based

Join KPM Analytics as a Technical Support Engineer (IT) in our Trento facility a...

Location

Italy , Pergine – Trento

Salary:

Not provided

KPM Analytics

Expiration Date

Until further notice

Requirements

Minimum 2 years in a technical customer support role
BS in Computer Science or Mechatronics, or a related field
Strong knowledge of main IT/network infrastructures and network services
Strong knowledge of server environment (mainly Microsoft Windows-based)
Strong knowledge of SQL and experience with one or more RDBMS (mainly Microsoft SQL)
Familiar with scripting languages based on Python, Node.js, and frameworks dedicated to webpage/web application development (mainly Express.js)
A good knowledge of English is essential (written and spoken – part of the interview will be conducted in English) at least at the B2 CEFR level

Job Responsibility

Serve as the primary point of contact for installation, development, and troubleshooting of existing database-based software, with a focus on Machine Vision
Analyze and understand customer requests. Provide technical direction and support to customers on the proper use of products through multiple communication channels (phone, email, chat, etc.)
Maintaining professional interaction with customers while addressing critical issues is essential
Manage Salesforce cases for all Vision Inspection Systems, integrating with support teams worldwide
Collaborate with the Technical Support Manager and interface with internal development and software teams (if needed, with the mechanical and electrical engineering teams)
Conduct online training for customers (domestic and international)
Responsible for continuous learning
broadening skill set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources, and employing effective communication skills, to build and maintain strong relationships with KPM customers

What we offer

A dynamic work environment, with the possibility to work both independently and as part of a team
Opportunities to gain increasing independence in customer relations, interacting with a globally distributed customer network
Occasional International travel (both within Europe and the rest of the world)

Fulltime

Technical Support Specialist

Provide on-site technical and operational support for Kentkart systems, Monitor ...

Location

South Africa , Mbombela

Salary:

Not provided

Kentkart

Expiration Date

Until further notice

Requirements

Degree, diploma, or equivalent technical background in Information Technologies, Computer Technologies, Computer Programming, Electronics, Electrical-Electronics Engineering, or related fields
Minimum 3 years of experience in technical support, field operations, or a similar role
Good knowledge of Linux and Windows operating systems
Familiarity with networking technologies and hardware troubleshooting
Knowledge of SQL and database systems is an asset
Preferably experienced in remote access tools and protocols such as Remote Desktop, SSH, and Telnet
Familiarity with Web Service architectures and system integrations
Strong analytical thinking and problem-solving skills
Good command of written and spoken English
Customer-oriented mindset with strong communication skills

Job Responsibility

Provide on-site technical and operational support for Kentkart systems
Monitor system performance and investigate incidents and operational issues
Perform first-level troubleshooting for hardware, software, and network-related problems
Coordinate with relevant teams to ensure timely resolution of identified issues
Support system testing, maintenance, and validation activities
Act as the primary technical contact at the customer site
Maintain effective communication between the customer and internal technical teams
Contribute to continuous improvement initiatives to enhance service quality and system reliability

Fulltime

Ip cameras / access control / ip audio technical support specialist

We are looking for a technically minded support specialist to assist customers w...

Location

United States , Amityville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in technical support, IT services, customer support, or a closely related field
High school diploma required
an associate degree, technical certification, or formal training in electronics or computer science is preferred
Working knowledge of IP cameras, audio equipment, CCTV, access control systems, or similar security technologies
Familiarity with computer hardware, software applications, networking concepts, and troubleshooting methods
Strong verbal and written communication skills in English
Proven ability to build positive customer relationships while handling support issues professionally
Solid analytical thinking, problem-solving ability, and capacity to manage multiple tasks effectively
Availability for a permanent position and a collaborative, team-oriented approach to work

Job Responsibility

Evaluate and confirm the performance of security, audio, and related connected devices to ensure they operate as intended
Provide technical assistance for desktop applications, platform software, and mobile tools associated with surveillance and access systems
Record customer concerns, troubleshooting steps, and final resolutions accurately within the ticket management system
Support users with setup and problem resolution involving computer hardware, software settings, and peripheral connectivity
Assist with network-related troubleshooting, including configuration, security considerations, and implementation support
Communicate clearly with customers to diagnose issues, explain solutions, and maintain a high-quality service experience
Coordinate with team members when needed to resolve complex cases and keep support requests moving efficiently

Fulltime

Technical Support Specialist Level 2 - CA by Broadcom

Our Story We are an American Fortune 500 company headquartered in Centennial, Co...

Location

Egypt , Cairo

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Excellent English language skills both written and verbal
2-3 years of experience working in IT customer support or similar roles
Good interpersonal communication and customer service skills
Strong aptitude for learning new technologies
Team player, able to solve problems and work effectively both within a team and individually
Flexibility to adapt to changing demands in a direct customer-facing role
A very good understanding in one or more areas of the following: foundational networking knowledge. OS Linux & Windows, APIs, Tomcat, Java, SSL/HTTPS Certificates, Database concepts (Oracle and SQL) and Infrastructure Management
Ability to analyse logs, identify patterns and resolve complex cases
Willingness to work outside of normal business hours
Previous experience in busy technical support departments

Job Responsibility

Provide troubleshooting support to CA customers via phone, email, and Remote sessions promptly
Replicate customer configurations as required to troubleshoot complex errors
Develop technical skills in selected products and be willing to learn new technologies
Undertake training to achieve and maintain accreditation in selected products
Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve technical issues
Accurately document all work activities in the customer support ticketing system
Demonstrate superb customer service skills
Embrace the team’s culture of knowledge sharing
Work collaboratively with Escalation Engineers and colleagues

Fulltime

SDN Technical Support Specialist - VOIS

We are seeking a skilled and customer-focused professional to join a specialist ...

Location

Egypt , Cairo

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

3–5 years of hands-on expertise supporting Cisco Meraki SDN solutions, including routers, switches, access points, and cameras
Knowledgeable in core network technologies such as SD‑WAN, MPLS, Internet connectivity, and TCP/UDP
A collaborative team member who approaches complex issues with a problem-solving mindset
A clear and confident communicator, able to present technical information to both technical and non-technical stakeholders
Customer-focused, with strong relationship-building skills and a commitment to service excellence
Educated to degree level in Networking, Computer Science, or a related discipline, with a solid understanding of the enterprise technology market
Ideally holding Meraki-specific certifications (for example, ESMS1 or ESMS2), with additional exposure to fixed networks, Python-based network automation, and customer-facing operational roles

Job Responsibility

Proactively investigate, analyse, and diagnose technical and potential security compliance issues using agreed monitoring, management, and analytical toolsets
Reactively respond to customer-raised tickets, undertaking structured troubleshooting to restore service within agreed service level agreements and before critical service failure or security impact where possible
Take overall technical ownership for incidents within customer SD‑WAN / SASE environments, working closely with Service Desks and resolver groups to ensure accurate routing, diagnostics, and impact assessment
Monitor alerts and events, ensuring each is investigated, documented, and communicated in line with agreed operational procedures
Escalate incidents appropriately and in a timely manner, in accordance with contractual and operational service level agreements
Investigate and resolve issues identified through proactive monitoring tools, aiming to prevent service disruption or security breaches
Follow documented business processes during faults or security incidents, while identifying opportunities for process improvement and recommending corrective actions
Engage with Cisco and other relevant vendors or design authorities to resolve complex technical incidents within agreed timeframes
Support root cause analysis activities and contribute to the production of detailed RCA reports
Collaborate with Design teams and customers to address discrepancies identified during monitoring or troubleshooting activities

What we offer

The opportunity to work with enterprise-scale, multi-vendor SD‑WAN and SASE solutions in a global operating environment
Exposure to leading network and security technologies, working alongside experienced specialists and design authorities
A role that balances technical depth with customer interaction, supporting professional growth and long-term career development
Participation in a collaborative, inclusive culture that values continuous improvement and shared success

Fulltime

Technical Support Specialist

The Technical support Specialist Electrics Provide technical expertise and suppo...

Location

Spain , Imarcoain

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Bachelor's degree in engineering or related field or having the profession of an electrician or mechanical with a minimum of 5 years of experience
High / low voltage certificates are beneficial
C1 Spoken and Written English
Demonstrated two years Wind turbine experience
Experience in creating technical documentation
Used to work in an international environment
Excellent communication skills
Willingness to travel

Job Responsibility

Diagnose, troubleshooting, and resolving technical/service issues, developing and documenting technical solutions in Incident and communication of the measures to the respective requestors
Create knowledge articles and troubleshooting guidelines
Identify clusters and prepare issues for product failure analysis and align with relevant stakeholders (ENG, TPM and TM), regional claim handler
Responsible for delivery of training on company products, processes and technologies to ensure that participants develop, maintain, and increase their own technical and/or process knowledge
Select appropriate training aids ensuring participants comply with occupational health & safety rules during training
Analyze course evaluations to judge the effectiveness of training sessions and to implement suggestions for improvements, updating training materials and documentation in alignment with global training network
Structure and conduct onboarding and qualification of new trainer colleagues aligned with Global Technical Academy, taking over regional training product ownership and act as multiplier within the regional training team and as contact to Global Technical Academy

What we offer

Opportunity to make our world a little more sustainable

Fulltime

Technical Support Specialist

Allied Universal® is hiring a Technical Support Specialist for the Corporate Off...

Location

United States , Conshohocken

Salary:

23.34 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of two (2) years of help desk or technical support experience
Basic understanding of Windows operating systems
Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Strong customer service and communication skills
Willingness to learn internal systems and processes (e.g., ordering systems, ERP/CRM tools)
Basic knowledge of computer hardware and troubleshooting
Ability to follow instructions and work within established procedures
Ability to manage multiple tasks and prioritize effectively
Strong attention to detail and organizational skills

Job Responsibility

Provide Second-level technical support to internal customers on software and hardware issues
Troubleshoot and resolve basic to moderate technical problems in a timely manner
Set up, configure, and maintain hardware, including PCs, laptops, and printers
Assist users with standard applications and internal systems
Document issues, resolutions, and processes as needed
Escalate complex issues to senior team members when appropriate
Assist with IT projects and tasks as assigned
Support network connectivity issues in coordination with network operations

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k), subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Technical Support Specialist

Location

United States , Medicine Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing end user support in a corporate environment
Strong working knowledge of Microsoft 365
Experience with desktop support (Windows), printers, and basic networking concepts
Comfortable supporting users both in person and remotely
Solid troubleshooting skills and ability to work through issues independently
Strong communication skills and a service-oriented mindset

Job Responsibility

Provide onsite and remote support for employees across the organization
Troubleshoot hardware and software issues on desktops and laptops (Windows environment)
Support Microsoft 365 including Outlook, Teams, and basic admin tasks
Reset passwords and assist with account access issues
Handle email troubleshooting and general user support requests
Install, configure, and maintain printers and other peripherals
Set up new users including equipment, accounts, and system access
Track and resolve tickets in a timely, customer-focused manner
Escalate more complex issues when needed

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

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Networking Technical Support Specialist

Job Description

Job Responsibility

Requirements

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