Networking Services Engineer Job at NTT DATA (Madrid)

New

Networking Managed Services Engineer (L1)

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma in Computer Science / Electronics and/ or Telecommunications Engineering / Information Technology
Bachelor's degree in any stream
CCNA or any other equivalent certification in the computer network field such as JNCIA, CompTIA Network+
Minimum 2 years of experience in network configuration
Person should have adequate knowledge of networking devices
Sound analytical and troubleshooting skills
Good Team Management and co-ordination skills

Fulltime

New

Networking Managed Services Engineer (L1)

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an ...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools and ITSM processes
Strong planning skills, considering possible changes and circumstances
A strong work ethic, including the capacity to put in longer hours when necessary
Adaptability to changing environments
A client-focused approach, creating positive client experiences throughout their journey
The aptitude to communicate and work across different cultures and social groups

Job Responsibility

Provide managed services to ensure clients' IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Monitor client infrastructure and solutions, catching errors before or as soon as they occur
Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfilment
Provide telephonic, ITSM ticket or chat support
Execute maintenance activities like patching and configuration changes
Ensure smooth shift handovers for continuous service
Identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements
Support project work and disaster recovery functions and tests
Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary

Fulltime

Networking Managed Services Engineer (L3)

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in pro...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Lead in providing exceptional managed services to clients
Proactively identify and resolve technical incidents and problems
Ensure clients meet all service level agreement (SLA) conditions
Identify root cause of critical incidents and implement solutions
Manage high-complexity tickets, conduct thorough analyses, and provide resolutions to complex issues
Coach and mentor junior team members
Create knowledge articles for frequent tasks/issues and train junior team members
Provide inputs to automation teams to reduce manual efforts
Ensure clients' infrastructure is configured, installed, tested, and operational
Perform necessary checks and employ monitoring tools to respond to alerts

Fulltime

Networking Managed Services Engineer (L2)

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Ensure clients' IT infrastructure and systems remain operational
Proactively monitor, identify, investigate, and resolve technical incidents and problems
Review client requests and tickets, apply technical expertise to resolve them
Handle incidents and requests of medium complexity
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyze, and log issues before they escalate
Communicate with other teams and clients to provide support
Highlight key tickets and upcoming critical tasks during shift handover
Escalate tickets to ensure focus from Centres of Excellence and other teams
Collaborate with automation teams to optimize efforts and automate routine tasks

Fulltime

Networking Managed Services Engineer (L1)

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
Good understanding of using ITSM tools and ITSM processes.
Strong planning skills, considering possible changes and circumstances.
A strong work ethic, including the capacity to put in longer hours when necessary.
Adaptability to changing environments.
A client-focused approach, creating positive client experiences throughout their journey.
The aptitude to communicate and work across different cultures and social groups.
Excellent active listening skills, confirming understanding and seeking relevant information.

Job Responsibility

Proactively identifying, investigating, and resolving technical incidents and problems
Monitoring client infrastructure and solutions
Investigating first-line incidents and understanding root causes
Following approved procedures for request fulfilment
Providing telephonic, ITSM ticket or chat support
Executing maintenance activities like patching and configuration changes
Ensuring smooth shift handovers for continuous service
Identifying opportunities for optimization, reducing common incidents or finding automation possibilities
Supporting project work and disaster recovery functions and tests
Ensuring incidents and requests are resolved efficiently and comprehensively, escalating when necessary

Fulltime

Networking Managed Services Engineer (L2)

As a Networking Managed Services Engineer (L2) at NTT DATA, you will play a cruc...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Working closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs)
Reviewing client requests and tickets, applying technical expertise to resolve them efficiently and effectively
Handling incidents and requests of medium complexity
Proactively monitoring work queues, executing operational tasks, and updating tickets with actions taken
Identifying, analysing, and logging issues before they escalate
Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlighting key tickets and upcoming critical tasks as part of the shift handover process
Escalating tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
Collaborating with automation teams on optimizing efforts and automating routine tasks

Fulltime

Networking Managed Services Engineer (L2)

Join NTT DATA as a Networking Managed Services Engineer (L2) and play a crucial ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Reviewing client requests and tickets and applying technical expertise to resolve them
Handling incidents and requests of medium complexity as second-line support
Proactively monitoring work queues, executing operational tasks, and updating tickets
Identifying, analyzing, and logging issues before they escalate
Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlighting key tickets and upcoming critical tasks during shift handover
Escalating tickets to ensure focus from Centres of Excellence and other teams
Collaborating with automation teams to optimize efforts and automate routine tasks
Coaching Service desk and L1 teams in technical and behavioural skills

Fulltime

Networking Managed Services Engineer (L1)

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools and ITSM processes
Strong planning skills, considering possible changes and circumstances
A strong work ethic, including the capacity to put in longer hours when necessary
Adaptability to changing environments
A client-focused approach, creating positive client experiences throughout their journey
The aptitude to communicate and work across different cultures and social groups
Excellent active listening skills, confirming understanding and seeking relevant information

Job Responsibility

Providing managed services to ensure clients' IT infrastructure and systems remain operational
Proactively identifying, investigating, and resolving technical incidents and problems
Monitoring client infrastructure and solutions
Investigating first-line incidents and understanding root causes
Following approved procedures for request fulfilment
Providing telephonic, ITSM ticket or chat support
Executing maintenance activities like patching and configuration changes
Ensuring smooth shift handovers for continuous service
Identifying opportunities for optimization
Supporting project work and disaster recovery functions and tests

Fulltime

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Networking Services Engineer

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