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NTT DATA Logo NTT DATA · IT - Administration

Networking Senior Analyst - Smart Hands Support

United States, Yonkers 78240.00 - 117360.00 USD / Year · Job Posted June 28, 2026
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Job Description

Provides on-site technical support for network infrastructure, hardware installations, and data center operations through remote NOC. This role is hands-on, requiring physical tasks such as equipment installation, troubleshooting, maintenance, and site-to-site travel throughout New York City and Westchester. Technicians serve as the on-site extension of the remote NOC and engineering teams, ensuring smooth operations, rapid response to issues, and accurate documentation.

Job Responsibility

  • Provide Smart Hands support for network/server hardware (rack/stack, cabling, hardware swaps)
  • Troubleshoot and resolve physical connectivity issues, including cable tracing, module/port replacements, and resets
  • Perform routine equipment maintenance, hardware upgrades, and emergency repairs
  • Power cycling, console access setup, and module disk/power replacements as directed by remote teams
  • Document work performed, maintain service logs, and update appropriate systems
  • Respond to ticketing system, update tickets to track information and maintain SLAs
  • Support inventory management, shipping/receiving, and site readiness tasks
  • Respond to emergency situations and participate in rotating on-call schedules
  • Follow safety protocols and adhere to operational procedures and change management policies

Requirements

  • 1+ years of hands-on IT/network support or server infrastructure experience
  • High school diploma or trade school training or relevant experience
  • Reliable transportation, as there is significant local travel
  • Strong understanding of networking (OSI Layers 2 & 3), cabling, and data center operations
  • Familiarity with routers, switches, firewalls, UPS systems, and electrical/cooling infrastructure
  • Experience with Visio, testing tools, and interpreting floor plans
  • Strong written and verbal communication skills
  • Able to lift 50 lbs., climb ladders, and perform physically demanding tasks
  • Reliable transportation and a clean, insurable driving record
  • Fully vaccinated for COVID-19 and flu (as required for hospital access)
  • CompTIA A+, Network+, or Cisco certifications (CCNA, etc.)
  • Basic console access and configuration knowledge
  • Familiarity with structured cabling (copper/fiber) and environmental monitoring tools
  • Experience with Service Now or similar ticketing/change management systems
  • Strong time management, detail-oriented, and able to work independently
  • Availability for shift work, weekends, holidays, and emergency callouts

What we offer

  • Medical, dental, and vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
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