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Networking Managed Services Engineer

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NTT DATA

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Location:
South Africa , Cape Town

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Network Managed Services Engineer (L1) at NTT DATA is responsible for ensuring the operational efficiency of client IT infrastructure. This role requires relevant certifications such as ITIL and CCNA-R/S, along with strong problem-solving and client communication skills. The position is full-time and on-site, with an immediate start required. Candidates should be prepared to work in a diverse and inclusive environment.

Job Responsibility:

  • Providing a managed service to clients to ensure that their IT infrastructure and systems remain operational
  • Proactively identifying, investigating and resolving technical incidents and problems
  • Restoring service to clients by managing incidents to resolution
  • Ensuring zero missed service level agreement conditions
  • Providing first line support for standard and low complexity incidents and service requests
  • Providing technical support to field engineers, technicians, and product support personnel
  • Responding to situations where first-line product support has failed to isolate or fix problems
  • Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering
  • May be involved in customer installation and training
  • Providing support to customer/users where the product is highly technical or sophisticated in nature
  • Monitoring client infrastructure and solutions
  • Identifying problems and errors prior to or when they occur
  • Routinely identifying common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigating first line incidents assigned and identifying the root cause of incidents and problems
  • Fulfilling approved requests following agreed procedures
  • Providing telephonic or chat support to clients when required
  • Executing approved maintenance activities including patching and configuration changes
  • Following the required handover procedures for shift changes to ensure service continuity
  • Reporting and escalating incidents where necessary
  • Ensuring the efficient and comprehensive resolutions of incidents and requests
  • Proactively identifying opportunities for work optimisation
  • Updating existing knowledge articles or create new ones
  • Identifying opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities

Requirements:

  • Up to date and relevant ITIL certification (Foundation Level)
  • Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
  • Cisco Certified Network Associate - Wireless (CWNA advantage)
  • Cisco Certified Network Associate - Security (CCNA-SEC)
  • Check Point Certified Security Administrator (CCSA)
  • Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
  • Switches and Routers
  • Fortinet FCP (NSE4)
  • Ability to make data driven decisions
  • Ability to communicate and work across different cultures and social groups
  • Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurised environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Nice to have:

  • Cisco Certified Network Professional - Routing and Switching (CCNP-R/S)
  • Cisco Certified Network Professional - Wireless (CCNP-W)
  • Cisco Certified Network Professional - Security
  • Check Point Certified Security Expert (CCSE)
  • Certified Partner SE - Security
  • Cisco Certified Network Professional - Data Center (CCNP-DC)
  • Blue Coat Certified Proxy SG Professional
  • Cisco Certified Network Professional - Voice (CCNP-V)
What we offer:
  • Workplace embraces diversity and inclusion
  • A place where you can grow, belong and thrive

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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