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Networking Managed Services Engineer

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NTT DATA

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Location:
Italy , Roma

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Job Responsibility:

  • Ensure the operational integrity of client IT infrastructures
  • Proactively monitor, identify, investigate, and resolve technical incidents and problems
  • Work closely with clients and internal teams to ensure services are restored swiftly in line with SLAs
  • Review client requests and tickets, applying technical expertise to resolve them
  • Handle second-line support for incidents and requests of medium complexity
  • Contribute to project work
  • Proactively monitor work queues, execute operational tasks, and update tickets
  • Identify, analyse, and log issues before they escalate
  • Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
  • Highlight key tickets and upcoming critical tasks during shift handover
  • Escalate tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
  • Collaborate with automation teams on optimizing efforts and automating routine tasks
  • Coach Service desk and L1 teams in technical and behavioural skills
  • Establish monitoring for client infrastructure
  • Lead and manage initial client escalations for operational issues
  • Contribute to the change management process, log change requests, execute approved maintenance activities, and audit incident and request tickets for quality
  • Drive trend analysis reports, identifying tasks suitable for automation
  • Support disaster recovery functions and other related tasks as needed

Requirements:

  • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
  • At least one technical certification in the above-mentioned technologies
  • Strong planning skills, with the ability to anticipate and adapt to changing circumstances
  • Adaptability and resilience in a dynamic work environment
  • Ability to communicate and work effectively across different cultures and social groups
  • Proficiency in active listening and client-centric communication
  • A positive outlook and the ability to work well under pressure
  • A client-first attitude, always seeking to create positive client experiences
  • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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