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Networking Managed Services Engineer

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Networking Managed Services Engineer (L3) at NTT DATA is responsible for providing exceptional managed services, resolving complex technical incidents, and mentoring junior team members. The role requires proficiency in various networking technologies, strong communication skills, and a client-focused approach. A bachelor's degree in IT/Computing or equivalent experience is required. Join a diverse team and make an impact!

Job Responsibility:

  • Proactively identifying and resolving technical incidents and problems
  • Ensuring clients meet all service level agreement (SLA) conditions
  • Identifying root cause of critical incidents and implementing solutions for problems identified
  • Managing high-complexity tickets, conducting thorough analyses, and providing resolutions to a variety of complex issues
  • Coaching and mentoring junior team members
  • Creating knowledge articles for frequent tasks/issues and training junior team members in executing those tasks
  • Providing inputs to automation teams to reduce manual efforts
  • Ensuring that clients' infrastructure is configured, installed, tested, and operational
  • Performing necessary checks and employing monitoring tools to respond to alerts in a timely manner
  • Identifying and logging problems before they escalate
  • Analysing and escalating support calls
  • Investigating third-line support calls to find root causes and solutions
  • Providing onsite technical support and field engineering services to clients
  • Working closely with third-party vendors for issue escalation
  • Offering continuous feedback and updates to all involved parties
  • Driving operational improvements and optimizing work processes, including opportunities for automation
  • Managing and implementing projects within the technology domain
  • Delivering disaster recovery functions and tests
  • Improving the quality of incidents and service requests through random monthly reviews

Requirements:

  • Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
  • Advanced Certifications on at least one or two above mentioned technologies
  • Excellent planning and project management abilities, taking changing circumstances into account
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Effective active listening skills
  • A client-focused approach, prioritizing their requirements and creating positive experiences
  • Adaptability to changing circumstances and the ability to work diligently when necessary
  • A positive outlook and the ability to work well under pressure
  • A bachelor's degree in IT/Computing or equivalent work experience

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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