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Join NTT DATA as a Networking Managed Services Engineer, where you'll provide essential managed services to maintain clients' IT infrastructure. This entry-level role requires a bachelor's degree in information technology or equivalent experience. You'll resolve technical incidents, monitor systems, and ensure high service quality. Strong skills in networking technologies like Pulse Secure SSL VPN and Palo Alto are essential. If you're ready to make an impact, apply today!
Job Responsibility:
Providing managed services to ensure our clients' IT infrastructure and systems remain operational
Proactively identifying, investigating, and resolving technical incidents and problems
Monitoring client infrastructure and solutions
Investigating first-line incidents and understanding their root causes
Following approved procedures for request fulfilment
Providing telephonic, ITSM ticket or chat support
Executing maintenance activities like patching and configuration changes
Ensuring smooth shift handovers for continuous service
Identifying opportunities for optimization
Supporting project work and disaster recovery functions and tests
Ensuring incidents and requests are resolved efficiently and comprehensively
Escalating when necessary
Helping update existing knowledge or sharing valuable insights
Requirements:
Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools and ITSM processes
Strong planning skills, considering possible changes and circumstances
A strong work ethic, including the capacity to put in longer hours when necessary
Adaptability to changing environments
A client-focused approach, creating positive client experiences throughout their journey
The aptitude to communicate and work across different cultures and social groups
Excellent active listening skills, confirming understanding and seeking relevant information
A positive outlook and resilience under pressure
A bachelor’s degree in information technology/computing or equivalent experience.