Networking Managed Services Engineer Job at NTT DATA (Bangkok)

Networking Managed Services Engineer

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve technical incidents and problems
Review client requests and tickets, applying technical expertise to resolve them efficiently
Handle incidents and requests of medium complexity
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyze, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks for the next shift as part of shift handover
Escalate tickets to ensure the right focus from Centres of Excellence and other teams
Collaborate with automation teams to optimize efforts and automate routine tasks
Coach Service desk and L1 teams in both technical and behavioral skills

Fulltime

Networking Managed Services Engineer

Join NTT DATA as a Networking Managed Services Engineer, where you'll provide es...

Location

India , New Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
Good understanding of using ITSM tools and ITSM processes.
Strong planning skills, considering possible changes and circumstances.
A strong work ethic, including the capacity to put in longer hours when necessary.
Adaptability to changing environments.
A client-focused approach, creating positive client experiences throughout their journey.
The aptitude to communicate and work across different cultures and social groups.
Excellent active listening skills, confirming understanding and seeking relevant information.

Job Responsibility

Proactively identifying, investigating, and resolving technical incidents and problems
Monitoring client infrastructure and solutions, catching errors before or as soon as they occur
Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment
Providing telephonic, ITSM ticket or chat support
Executing maintenance activities like patching and configuration changes
Ensuring smooth shift handovers for continuous service
Identifying opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements
Occasionally supporting project work and disaster recovery functions and tests
Ensuring incidents and requests are resolved efficiently and comprehensively, escalating when necessary
Helping update existing knowledge or sharing valuable insights

Fulltime

Networking Managed Services Engineer

The Networking Managed Services Engineer (L2) at NTT DATA is responsible for ens...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Ensure clients' IT infrastructure and systems remain operational by proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Review client requests and tickets, applying technical expertise to resolve them efficiently and effectively
Provide second-line support, handling incidents and requests of medium complexity
Proactively monitor work queues, execute operational tasks, and update tickets with actions taken
Identify, analyse, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks for the next shift as part of the shift handover process
Escalate tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
Collaborate with automation teams to optimize efforts and automate routine tasks
Coach Service desk and L1 teams in both technical and behavioural skills

Fulltime

Networking Managed Services Engineer

As a Networking Managed Services Engineer (L2) at NTT DATA, you will play a cruc...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve technical incidents and problems
Work closely with clients and internal teams to ensure services are restored swiftly, in line with service level agreements (SLAs)
Review client requests and tickets, applying technical expertise to resolve them efficiently and effectively
Handle second-line support, incidents and requests of medium complexity
Proactively monitor work queues, execute operational tasks, and update tickets with actions taken
Identify, analyse, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks for the next shift as part of the shift handover process
Escalate tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
Collaborate with automation teams to optimize efforts and automate routine tasks

Fulltime

Networking Managed Services Engineer

Join NTT DATA as a Networking Managed Services Engineer, where you'll provide es...

Location

India , New Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
Highly disciplined in handling of tickets on day-to-day basis
Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools and ITSM processes
Strong planning skills, considering possible changes and circumstances
A strong work ethic, including the capacity to put in longer hours when necessary
Adaptability to changing environments
A client-focused approach, creating positive client experiences throughout their journey
The aptitude to communicate and work across different cultures and social groups

Job Responsibility

Providing managed services to ensure our clients' IT infrastructure and systems remain operational
Proactively identifying, investigating, and resolving technical incidents and problems
Monitoring client infrastructure and solutions
Investigating first-line incidents and understanding their root causes
Following approved procedures for request fulfilment
Providing telephonic, ITSM ticket or chat support
Executing maintenance activities like patching and configuration changes
Ensuring smooth shift handovers for continuous service
Identifying opportunities for optimization
Supporting project work and disaster recovery functions and tests

Fulltime

Networking Managed Services Engineer

The Network Managed Services Engineer (L1) at NTT DATA is responsible for ensuri...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Up to date and relevant ITIL certification (Foundation Level)
Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
Cisco Certified Network Associate - Wireless (CWNA advantage)
Cisco Certified Network Associate - Security (CCNA-SEC)
Check Point Certified Security Administrator (CCSA)
Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
Switches and Routers
Fortinet FCP (NSE4)
Ability to make data driven decisions
Ability to communicate and work across different cultures and social groups

Job Responsibility

Providing a managed service to clients to ensure that their IT infrastructure and systems remain operational
Proactively identifying, investigating and resolving technical incidents and problems
Restoring service to clients by managing incidents to resolution
Ensuring zero missed service level agreement conditions
Providing first line support for standard and low complexity incidents and service requests
Providing technical support to field engineers, technicians, and product support personnel
Responding to situations where first-line product support has failed to isolate or fix problems
Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Providing support to customer/users where the product is highly technical or sophisticated in nature

What we offer

Workplace embraces diversity and inclusion
A place where you can grow, belong and thrive

Fulltime

Networking Managed Services Engineer

The Networking Managed Services Engineer (L3) at NTT DATA is responsible for pro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Proactively identifying and resolving technical incidents and problems
Ensuring clients meet all service level agreement (SLA) conditions
Identifying root cause of critical incidents and implementing solutions for problems identified
Managing high-complexity tickets, conducting thorough analyses, and providing resolutions to a variety of complex issues
Coaching and mentoring junior team members
Creating knowledge articles for frequent tasks/issues and training junior team members in executing those tasks
Providing inputs to automation teams to reduce manual efforts
Ensuring that clients' infrastructure is configured, installed, tested, and operational
Performing necessary checks and employing monitoring tools to respond to alerts in a timely manner
Identifying and logging problems before they escalate

Fulltime

Networking Managed Services Engineer

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Reviewing client requests and tickets, applying technical expertise to resolve them efficiently and effectively
Being the go-to person for second-line support, handling incidents and requests of medium complexity
Proactively monitoring work queues, executing operational tasks, and updating tickets with the actions taken
Identifying, analysing, and logging issues before they escalate
Communicating with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans
Highlighting key tickets and upcoming critical tasks for the next shift as part of the shift handover process
Escalating tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams when needed
Collaborating with our automation teams to work on optimizing efforts and automating routine tasks
Coaching our Service desk and L1 teams in both technical and behavioural skills

Fulltime

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Networking Managed Services Engineer

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