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Networking Managed Services Engineer

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NTT DATA

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Location:
Thailand , Bangkok

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join NTT DATA as a Networking Managed Services Engineer (L1) and play a crucial role in maintaining client IT infrastructure. This entry-level position requires a bachelor's degree in information technology and a basic understanding of networking technologies. You'll monitor systems, resolve incidents, and ensure high service quality while contributing to process improvements.

Job Responsibility:

  • Providing managed services to ensure our clients' IT infrastructure and systems remain operational
  • Proactively identifying, investigating, and resolving technical incidents and problems
  • Monitoring client infrastructure and solutions, catching errors before or as soon as they occur
  • Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment
  • Providing telephonic, ITSM ticket or chat support
  • Executing maintenance activities like patching and configuration changes
  • Ensuring smooth shift handovers for continuous service
  • Identifying opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements
  • Supporting project work and disaster recovery functions and tests
  • Ensuring that incidents and requests are resolved efficiently and comprehensively, escalating when necessary
  • Updating existing knowledge or to share valuable insights

Requirements:

  • Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
  • Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
  • Good understanding of using ITSM tools and ITSM processes
  • Strong planning skills, considering possible changes and circumstances
  • A strong work ethic, including the capacity to put in longer hours when necessary
  • Adaptability to changing environments
  • A client-focused approach, creating positive client experiences throughout their journey
  • The aptitude to communicate and work across different cultures and social groups
  • Excellent active listening skills, confirming understanding and seeking relevant information
  • A positive outlook and resilience under pressure
  • A bachelor’s degree in information technology/computing or equivalent experience

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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