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Networking Managed Services Engineer

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NTT DATA

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Location:
Thailand , Bangkok

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Job Responsibility:

  • Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
  • Reviewing client requests and tickets, applying technical expertise to resolve them efficiently and effectively
  • Handling second-line support, incidents and requests of medium complexity
  • Proactively monitoring work queues, executing operational tasks, and updating tickets
  • Identifying, analysing, and logging issues before they escalate
  • Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
  • Highlighting key tickets and upcoming critical tasks for the next shift during shift handover
  • Escalating tickets to ensure the right focus from Centres of Excellence (CoE) and other teams
  • Collaborating with automation teams on optimizing efforts and automating routine tasks
  • Coaching Service desk and L1 teams in both technical and behavioural skills
  • Establishing monitoring for client infrastructure
  • Leading and managing initial client escalations for operational issues
  • Contributing to the change management process, logging change requests, executing approved maintenance activities, and auditing incident and request tickets for quality
  • Driving trend analysis reports, identifying tasks suitable for automation
  • Supporting disaster recovery functions and other related tasks as needed

Requirements:

  • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
  • At least one technical certification in the above-mentioned technologies
  • Strong planning skills, with the ability to anticipate and adapt to changing circumstances
  • Adaptability and resilience in a dynamic work environment
  • Ability to communicate and work effectively across different cultures and social groups
  • Proficiency in active listening and client-centric communication
  • A positive outlook and the ability to work well under pressure
  • A client-first attitude, always seeking to create positive client experiences
  • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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