Networking Managed Services Engineer

• Monitors client infrastructure and solutions
• Work with the NOC team based in Prague to resolve incidents
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Fulfils approved requests following agreed procedures
• Provides telephonic or chat support to clients when required
• Executes approved maintenance activities including patching and configuration changes
• Follows the required handover procedures for shift changes to ensure service continuity
• Reports and escalates incidents where necessary
• Ensures the efficient and comprehensive resolutions of incidents and requests
• Proactively identifies opportunities for work optimisation
• Updates existing network drawings or creates new ones
• Identifies opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
• May also contribute to / support on project work as and when required
• May work on implementing and delivering disaster recovery functions and tests
• Performs any other related task as required
• Standby every 1 in 3 weeks. Standby requires that you are not more than 90 minutes away from the clients site

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
• CCNA or working towards CCNA
• Certifications relevant to the services provided
• Entry-level experience or completion of the relevant intern program
• Entry-level experience with troubleshooting and providing the support required in network / DATA center / systems / storage administration and monitoring Services within a medium to large ICT organization
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, DATA Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.)
• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
• Working in an ITSM environment

Fortinet Firewalls / Cisco Nexus switches, Cisco Catalyst/ Cisco WLAN controllers/ / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGrP / Network address translation / Familiarity with common network management and monitoring tools such as SecureCrT, Logic Monitor

• Tailored benefits that support your physical, emotional, and financial wellbeing
• Continuous growth and development opportunities
• Flexible work options
• Inclusive work environment
• Range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network