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Networking Managed Services Engineer (L3)

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Join NTT DATA as a Networking Managed Services Engineer (L3) and lead in providing exceptional managed services to clients. You will proactively identify and resolve technical incidents, ensuring compliance with service level agreements. The role requires proficiency in various networking technologies, including Pulse Secure SSL VPN and Palo Alto. A bachelor's degree in IT/Computing or equivalent experience is required. This position offers a hybrid work environment and opportunities for professional growth.

Job Responsibility:

  • Proactively identifying and resolving technical incidents and problems
  • Ensuring clients meet all service level agreement (SLA) conditions
  • Identifying root cause of critical incidents and implementing solutions
  • Managing high-complexity tickets, conducting thorough analyses, and providing resolutions
  • Coaching and mentoring junior team members
  • Creating knowledge articles for frequent tasks/issues and training junior team members
  • Providing inputs to automation teams to reduce manual efforts
  • Ensuring clients' infrastructure is configured, installed, tested, and operational
  • Performing necessary checks and employing monitoring tools to respond to alerts
  • Identifying and logging problems before they escalate
  • Analyzing and escalating support calls
  • Investigating third-line support calls to find root causes and solutions
  • Providing onsite technical support and field engineering services to clients
  • Working closely with third-party vendors for issue escalation
  • Offering continuous feedback and updates to all involved parties
  • Driving operational improvements and optimizing work processes, including opportunities for automation
  • Managing and implementing projects within the technology domain
  • Delivering disaster recovery functions and tests
  • Improving the quality of incidents and service requests through random monthly reviews

Requirements:

  • Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
  • Advanced Certifications on at least one or two above mentioned technologies
  • Excellent planning and project management abilities, taking changing circumstances into account
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Effective active listening skills
  • A client-focused approach, prioritizing their requirements and creating positive experiences
  • Adaptability to changing circumstances and the ability to work diligently when necessary
  • A positive outlook and the ability to work well under pressure
  • A bachelor's degree in IT/Computing or equivalent work experience
What we offer:
  • Hybrid work environment
  • Opportunities for professional growth

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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