Networking Managed Services Engineer (L3) Job at NTT DATA (Bangalore)

Networking Managed Services Engineer (L3)

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in pro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Lead in providing exceptional managed services to clients
proactively identify and resolve technical incidents and problems
ensure clients meet all SLA conditions
identify root cause of critical incidents and implement solutions
manage high-complexity tickets
conduct thorough analyses and provide resolutions
coach and mentor junior team members
create knowledge articles for frequent tasks/issues
train junior team members
provide inputs to automation teams

Fulltime

Networking Managed Services Engineer (L3)

Join NTT DATA as a Networking Managed Services Engineer (L3) and lead in providi...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Proactively identifying and resolving technical incidents and problems
Ensuring clients meet all service level agreement (SLA) conditions
Identifying root cause of critical incidents and implementing solutions
Managing high-complexity tickets, conducting thorough analyses, and providing resolutions
Coaching and mentoring junior team members
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams to reduce manual efforts
Ensuring clients' infrastructure is configured, installed, tested, and operational
Performing necessary checks and employing monitoring tools to respond to alerts
Identifying and logging problems before they escalate

What we offer

Hybrid work environment
Opportunities for professional growth

Fulltime

Cross Technology Managed Services Engineer (L3)

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets
Performing advanced tasks and providing diverse solutions while ensuring zero missed SLA conditions
Mentoring junior team members
Working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail
Analyzing, assigning, and escalating support calls

Fulltime

Security Managed Services Engineer (L3)

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years of experience security domain, DAM, Virtualization & Storage
Strong knowledge in Firewall, Load Balancer, common security issues including, malware, viruses, ransomware, and host intrusion
Strong knowledge of network R&S, DAM, WAF, F5 LTM & ASM
Awareness about anti malware solution Opswat
Experience in Cloud Infrastructure and Virtualization (VMware vCloud Suite)
Certification: CISSP, CISM, or CISA

Job Responsibility

Third Level troubleshooting of security device issues
Risk Analysis and mitigation planning
Planning and execution of DR Drills based on availability of DR setup and recovery procedures
Must possess multi domain expertise and should be Independently manage and resolve the technical escalated and complex issues within SLA
Actively participate in troubleshooting and resolving of complex issues as an SME ensuring adherence to RCA process
Maintain and improve mechanisms for proactive performance and risk assessment through the security solution and disseminate feedback to other internal security team
Adhere to all policies and procedures
Service Improvement Plans & Problem Management Meeting scheduling with OEMs
Participate in change control board and/or change control process
Network Security support (Firewall, Load Balancer)

Fulltime

Cross Technology Managed Services Engineer (L3)

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibility

Proactively identifying and resolving technical incidents
Ensuring client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
Conducting necessary checks, applying monitoring tools, and responding to alerts
Logging incidents with required detail, analysing, assigning, and escalating support calls
Proactively identifying opportunities for optimization and automation
Creating knowledge articles for frequent tasks/issues and training junior team members
Providing inputs to automation teams

Fulltime

Cross Technology Managed Services Engineer (L3) ZIA ZPA

The Cross Technology Managed Services Engineer L3 at NTT DATA will focus on mana...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong working knowledge of ZIA (SSL inspection, URL filtering, CASB/app control, sandbox, forwarding methods)
Strong working knowledge of ZPA (connectors, app segments, access policies, posture, authentication flows)
Troubleshooting across endpoint + network + identity (DNS, TLS cert chains, proxy behavior, SAML/SSO, routing)
ITSM/change management discipline (ServiceNow/JIRA), documentation habits
Strong knowledge about Zero Trust concepts

Job Responsibility

Run day-to-day operations for ZIA (web gateway, SSL inspection, URL filtering, cloud app control, sandbox, DLP, DNS security)
Run day-to-day operations for ZPA (App Segments, Access Policies, Connector management, posture requirements, policy troubleshooting)
Monitor service health and user experience
proactively identify trends and recurring issues
Handle L2/L3 incident troubleshooting: authentication issues (SSO/SAML), PAC/forwarding issues, tunnel/connector issues, policy blocks, certificate/SSL inspection issues
Perform policy administration: create/update rules, exceptions, and change deployments following CAB/ITSM change controls
Maintain forwarding architecture: Zscaler Client Connector, GRE/IPsec tunnels, PAC files, forwarding profiles, location configuration, traffic steering
Manage integrations: IdP (Azure AD/Entra ID, Okta, ADFS), SIEM (Splunk/QRadar), ticketing (ServiceNow), endpoint tools (Intune/Jamf), MFA
Execute routine operational tasks: connector upgrades, certificate updates, location updates, application onboarding to ZPA, user/group updates
Work with vendors/TAC

Fulltime

Cross Technology Managed Services Engineer (L3) Cisco CCNP

The Cross Technology Managed Services Engineer (L3) role at NTT DATA involves pr...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
Diploma or Degree in Engineering, IT or its related field
Minimum Cisco CCNP certification
In-depth knowledge of network routing and switching technologies and protocols
Knowledge of network security, load balancing and optimization technologies
Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred
Ability to work in a multi-cultural team
Good communication skills both written and verbal
Ability to prioritise work & multitask
Analytical and possess good troubleshooting skills

Job Responsibility

Provide Level 2/3 IT network security operations support
Respond to incident calls and ensure the SLA to our clients is met
Perform changes to the network in-line with the organization's Change Management processes
Ensure compliance to policies, processes and standards, both internal and clients' organization
Prepare network analysis reports, including findings with analysis
Participate in regular operations review meetings, including operational issues, tickets review etc
Participate in projects/activities to support improvement initiatives
Conduct proper handover from the project team to operations after commissioning of projects
Conduct internal training and/or knowledge transfer to team
Update operations documentation (technical, CMDB, etc)

Fulltime

Cross Technology Managed Services Engineer (L3) - ELK

As a Cross Technology Managed Services Engineer L3 - ELK at NTT DATA, you will e...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions

Job Responsibility

Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
Performs necessary checks, apply monitoring tools and respond to alerts
Identifies problems and errors prior to or when it occurs and logs all such incidents
Assists in analyzing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides continuous feedback to clients and affected parties and update all systems and/or portals
Proactively identifies opportunities for work optimization including opportunities for automation of work
Coaches L2 teams for advance technical troubleshooting and behavioral skills
May manage and implement projects within technology domain

Fulltime

Select Country

Networking Managed Services Engineer (L3)

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Networking Managed Services Engineer (L3)

Networking Managed Services Engineer (L3)

Networking Managed Services Engineer (L3)

Cross Technology Managed Services Engineer (L3)

Security Managed Services Engineer (L3)

Cross Technology Managed Services Engineer (L3)

Cross Technology Managed Services Engineer (L3) ZIA ZPA

Cross Technology Managed Services Engineer (L3) Cisco CCNP

Cross Technology Managed Services Engineer (L3) - ELK

Our AI answers in your language