Networking Managed Services Engineer (L2) Job at NTT DATA (Bangalore)

Networking Managed Services Engineer (L2)

Join NTT DATA as a Networking Managed Services Engineer (L2) and play a crucial ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Reviewing client requests and tickets and applying technical expertise to resolve them
Handling incidents and requests of medium complexity as second-line support
Proactively monitoring work queues, executing operational tasks, and updating tickets
Identifying, analyzing, and logging issues before they escalate
Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlighting key tickets and upcoming critical tasks during shift handover
Escalating tickets to ensure focus from Centres of Excellence and other teams
Collaborating with automation teams to optimize efforts and automate routine tasks
Coaching Service desk and L1 teams in technical and behavioural skills

Fulltime

Networking Managed Services Engineer (L2)

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve technical incidents and problems
Review client requests and tickets, applying technical expertise to resolve them
Handle incidents and requests of medium complexity
Contribute to project work
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyze, and log issues before they escalate
Communicate with other teams and clients to provide support
Ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks for shift handover
Escalate tickets to ensure focus from Centres of Excellence and other teams

Fulltime

Networking Managed Services Engineer (L2)

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Ensure clients' IT infrastructure and systems remain operational by proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Work closely with clients and internal teams to restore services in line with service level agreements
Review client requests and tickets, applying technical expertise to resolve them efficiently
Handle incidents and requests of medium complexity as second-line support
Contribute to project work
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyze, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with risk mitigation plans
Highlight key tickets and upcoming critical tasks during shift handover
Escalate tickets to ensure focus from Centres of Excellence and other teams

Fulltime

Networking Managed Services Engineer (L2)

Join NTT DATA as a Networking Managed Services Engineer (L2) and play a crucial ...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Assist in the implementation of IT security measures
Basic knowledge of Ansible and Python
Understand firewalls and other network tools
Provide system documentation and diagrams
Implement change management procedures for system architecture changes
Document network areas to develop network diagrams
Evaluate current IT resources and assist in developing security policies
Ensure systems and networks are secure and operational
Basic understanding of SD-WAN technologies, Fortinet, Palo Alto, Cisco, Meraki
Identify and investigate risk and vulnerability issues

Job Responsibility

Proactively monitors the work the ticketing queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

Fulltime

Networking Managed Services Engineer (L2)

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Ensure clients' IT infrastructure and systems remain operational by proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Work closely with clients and internal teams to restore services swiftly per SLAs
Review client requests and tickets, apply technical expertise to resolve them
Handle incidents and requests of medium complexity as second-line support
Contribute to project work from time to time
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyze, and log issues before they escalate
Communicate with other teams and clients to provide support
Ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks during shift handover

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor's degree in information technology/computing or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
Monitor work queues, resolve incidents in a timely manner, and update tickets with the tasks performed
Identify and analyze issues before they impact clients
Provide second-level support and work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans
Lead client escalations for operational issues
Contribute to the change management process, ensuring all changes have proper approvals
Plan and execute approved maintenance activities
Audit and analyze incident tickets for quality

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
Monitor work queues, resolve incidents in a timely manner, and update tickets with the tasks performed
Identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans, ensuring the smooth operation of our clients' cloud infrastructure
Lead client escalations for operational issues, contribute to the change management process, and ensure all changes have proper approvals
Plan and execute approved maintenance activities, audit and analyze incident tickets for quality, and produce trend analysis reports to identify tasks that can be automated, reducing ticket volumes and optimizing effort
Work with automation teams to optimize efforts, coach the Service desk and L1 teams on technical and behavioral skills, and establish monitoring for client infrastructure
Ensure that problems and errors are identified before impacting clients, creating a positive experience throughout their journey with us

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity
Monitor work queues, resolve incidents in a timely manner, and update tickets
Identify and analyze issues before they impact clients
Provide second-level support and work closely with other teams and clients
Execute changes with identified risks and mitigation plans
Lead client escalations for operational issues
Contribute to the change management process
Plan and execute approved maintenance activities
Audit and analyze incident tickets for quality

Fulltime

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Networking Managed Services Engineer (L2)

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