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Networking Managed Services Engineer (L2)

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Job Responsibility:

  • Ensure clients' IT infrastructure and systems remain operational by proactively monitoring, identifying, investigating, and resolving technical incidents and problems
  • Work closely with clients and internal teams to restore services swiftly per SLAs
  • Review client requests and tickets, apply technical expertise to resolve them
  • Handle incidents and requests of medium complexity as second-line support
  • Contribute to project work from time to time
  • Proactively monitor work queues, execute operational tasks, and update tickets
  • Identify, analyze, and log issues before they escalate
  • Communicate with other teams and clients to provide support
  • Ensure changes are executed with clear risk identification and mitigation plans
  • Highlight key tickets and upcoming critical tasks during shift handover
  • Escalate tickets to ensure focus from Centres of Excellence and other teams
  • Collaborate with automation teams to optimize efforts and automate routine tasks
  • Coach Service desk and L1 teams in technical and behavioral skills
  • Establish monitoring for client infrastructure
  • Lead and manage initial client escalations for operational issues
  • Contribute to change management process, log change requests, execute approved maintenance activities
  • Audit incident and request tickets for quality
  • Drive trend analysis reports, identify tasks suitable for automation
  • Support disaster recovery functions and other related tasks as needed

Requirements:

  • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
  • At least one technical certification in the above-mentioned technologies
  • Strong planning skills, with the ability to anticipate and adapt to changing circumstances
  • Adaptability and resilience in a dynamic work environment
  • Ability to communicate and work effectively across different cultures and social groups
  • Proficiency in active listening and client-centric communication
  • A positive outlook and the ability to work well under pressure
  • A client-first attitude, always seeking to create positive client experiences
  • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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