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Networking Managed Services Engineer (L2)

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NTT DATA

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Location:
India , Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Join NTT DATA as a Networking Managed Services Engineer (L2) and play a crucial role in maintaining the operational integrity of client IT infrastructure. You will be responsible for monitoring, identifying, and resolving technical incidents while collaborating with diverse teams to ensure swift service restoration. A bachelor's degree in IT/Computing or equivalent experience is required, along with proficiency in networking technologies such as Pulse Secure SSL VPN, Palo Alto, and Cisco Nexus. This hybrid role offers opportunities for project involvement and automation optimization, making it ideal for candidates with strong planning and client-centric communication skills.

Job Responsibility:

  • Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
  • Reviewing client requests and tickets and applying technical expertise to resolve them
  • Handling incidents and requests of medium complexity as second-line support
  • Proactively monitoring work queues, executing operational tasks, and updating tickets
  • Identifying, analyzing, and logging issues before they escalate
  • Communicating with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
  • Highlighting key tickets and upcoming critical tasks during shift handover
  • Escalating tickets to ensure focus from Centres of Excellence and other teams
  • Collaborating with automation teams to optimize efforts and automate routine tasks
  • Coaching Service desk and L1 teams in technical and behavioural skills
  • Establishing monitoring for client infrastructure and leading initial client escalations
  • Contributing to change management process by logging change requests and executing approved maintenance
  • Auditing incident and request tickets for quality
  • Driving trend analysis reports identifying tasks suitable for automation
  • Supporting disaster recovery functions and other related tasks as needed

Requirements:

  • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
  • At least one technical certification in the above-mentioned technologies
  • Strong planning skills, with the ability to anticipate and adapt to changing circumstances
  • Adaptability and resilience in a dynamic work environment
  • Ability to communicate and work effectively across different cultures and social groups
  • Proficiency in active listening and client-centric communication
  • A positive outlook and the ability to work well under pressure
  • A client-first attitude, always seeking to create positive client experiences
  • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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