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Networking Managed Services Engineer (L1)

India, Kolkata · Job Posted June 16, 2026
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Job Description

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Requirements

  • Diploma in Computer Science / Electronics and/ or Telecommunications Engineering / Information Technology
  • Bachelor's degree in any stream
  • CCNA or any other equivalent certification in the computer network field such as JNCIA, CompTIA Network+
  • Minimum 2 years of experience in network configuration
  • Person should have adequate knowledge of networking devices
  • Sound analytical and troubleshooting skills
  • Good Team Management and co-ordination skills

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Expiration Date
Until further notice
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As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an ...
Location
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Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
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  • Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP
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  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
  • Good understanding of using ITSM tools and ITSM processes
  • Strong planning skills, considering possible changes and circumstances
  • A strong work ethic, including the capacity to put in longer hours when necessary
  • Adaptability to changing environments
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  • Proactively identifying, investigating, and resolving technical incidents and problems
  • Monitoring client infrastructure and solutions, catching errors before or as soon as they occur
  • Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment
  • Providing telephonic, ITSM ticket or chat support
  • Executing maintenance activities like patching and configuration changes
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Until further notice
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  • highly disciplined in handling of tickets on day-to-day basis
  • act promptly as per defined Sop’s
  • try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
  • good understanding of using ITSM tools and ITSM processes
  • strong planning skills
  • a strong work ethic, including the capacity to put in longer hours when necessary
  • adaptability to changing environments
  • a client-focused approach
  • the aptitude to communicate and work across different cultures and social groups
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  • Proactively identify, investigate, and resolve technical incidents and problems
  • monitor client infrastructure and solutions
  • investigate first-line incidents and follow approved procedures for request fulfilment
  • provide telephonic, ITSM ticket or chat support
  • execute maintenance activities like patching and configuration changes
  • ensure smooth shift handovers
  • identify opportunities for optimization
  • support project work and disaster recovery functions and tests
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Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
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  • Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
  • Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
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  • Adaptability to changing environments
  • A client-focused approach, creating positive client experiences throughout their journey
  • The aptitude to communicate and work across different cultures and social groups
  • Excellent active listening skills, confirming understanding and seeking relevant information
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  • Investigate first-line incidents, understanding their root causes, and following approved procedures for request fulfilment
  • Provide telephonic, ITSM ticket or chat support
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  • Identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements
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