Networking Managed Services Engineer (L1) Job at NTT DATA (Bangkok)

L1 Service Desk Engineer

We are hiring an L1 Service Desk Engineer to support in a multi-tenant, identity...

Location

Salary:

Not provided

Zazz

Expiration Date

Until further notice

Requirements

Strong understanding of Windows desktop troubleshooting
Knowledge of networking basics (VPN, DNS, connectivity)
Experience working in a structured service desk environment
Ability to perform remote diagnostics and guide end users effectively
Familiarity with authentication, password management, and user access workflows
Clear communication and professional client-handling skills
Strong documentation habits and attention to detail
Ability to follow processes, SOPs, and compliance guidelines consistently
Comfortable working in a multi-tenant, high-compliance environment
Ability to stay calm under pressure and handle multiple tasks simultaneously

Job Responsibility

Manage incoming tickets in the service desk queue
Create a ticket for every call or interaction
Classify issues using correct urgency and impact
Follow defined SLAs for response and resolution
Use standard greeting/closing scripts and follow structured ticket closure procedures
Document all actions, findings, and resolutions clearly
Locate and connect to user devices through the service desk’s remote access system
Perform common troubleshooting (login issues, password issues, network connectivity, performance, application errors)
Transfer files/logs as required and guide users through resolution steps
Use the backup remote support method only when the primary is unavailable

What we offer

Thriving work environment
Opportunities for continuous learning
Chance to work with some of the best minds in the industry

Fulltime

Network and Security Engineer

We are seeking a talented and experienced Network and Security Engineer to join ...

Location

United Kingdom , London

Salary:

Not provided

AWTG

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Information Security, or a related field (or equivalent work experience)
Proven experience as a Network and Security Engineer or similar role, with focus on IP network design, implementation, T-shoot and mobile network security
Understanding of 3GPP mobile network CORE and RAN architectures and security requirements
Strong knowledge of network security protocols, VPN, firewall management, and intrusion detection systems
Experience with security tools such as SIEM, IDS/IPS, and vulnerability scanners
Familiarity with regulatory standards and frameworks (e.g., GDPR, HIPAA, ISO 27001)
In-depth understanding of routers, switches, firewalls, and switching/routing protocols – such as VLAN, VTP, STP, RSTP, MST, OSPF, EIGRP and BGP
Monitoring solutions which include PRTG, SolarWinds and Zabbix, and also, knowledge of Virtualization technology such as EXSi, KVM, Proxmox and Hyper-V
Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues
Strong communication skills and the ability to work effectively in a team environment

Job Responsibility

Design, configure and implement highly scalable L2/L3 networks using varieties of protocols and vendor equipment
Monitor network traffic and analyse security incidents to detect and respond to threats within mobile network environments
Diagnose and troubleshoot network related issues associated with L1-L7 using varieties of tools, ensuring quick recovery and minimum network downtime
Carry out periodic backups of network device operating system and configurations to ensure timely restoration of critical network services
Design and implement network security solutions such as Policies, IPS, SSLVPN, IPSec VPN and security profiles using Next-Gen Firewalls (FortiGate/Palo-Alto)
Develop and apply network segmentation strategies to strengthen security and safeguard sensitive information within the core network
Work closely with other teams to establish and enforce network access policies, ensuring that only authorized individuals and devices have the correct access privileges
Conduct vulnerability assessments and penetration testing to identify and address security weaknesses in mobile network architectures
Develop and enforce security policies and procedures to ensure compliance with industry standards and regulations
Design and implement security protocols and solutions to protect network infrastructure

Fulltime

New

MS Engineer L2, Network Security

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play ...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Moderate-level experience in managed services roles handling cross-technology infrastructure
Knowledge of ticketing tools, preferably ServiceNow
Familiarity with ITIL processes and experience working with vendors and third parties
Proficiency in planning activities and projects, taking changing circumstances into account
Ability to work longer hours when necessary and adapt to changing circumstances with ease
Proven ability to communicate effectively and work across different cultures and social groups
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience
Bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Maintaining clients' IT infrastructure and systems
Proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Restoring services and ensuring client satisfaction
Managing work queues
Addressing incidents and requests within agreed SLAs
Updating tickets with the actions taken
Identifying, analysing, and logging issues before they escalate
Collaborating closely with other teams and clients to provide second-level support
Executing changes meticulously, understanding and mitigating risks
Contributing to the change management process with detailed documentation

What we offer

Diverse and inclusive environment
Opportunities to grow and thrive
Global culture that embraces diversity

Fulltime

New

Senior Network Security Engineer-L2

The Senior Security Engineer at NTT DATA will play a crucial role in managing se...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with managed services handling security infrastructure
Working knowledge of ticketing tools, preferably ServiceNow
Proficiency in active listening, with techniques like paraphrasing and probing for further information
Excellent planning skills, able to anticipate and adjust to changing circumstances
Strong ability to communicate and engage across different cultures and social groups
Adaptability to changing conditions and flexibility in approach
Client-focused mindset, always putting their needs and positive experience first
A positive outlook and the ability to work well under pressure
Willingness to put in longer hours when necessary
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Job Responsibility

Ensure that our clients' security infrastructures and systems remain operational
Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently
Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA)
Actively manage work queues, perform operational tasks, and update tickets with resolution actions
Identify issues and errors early on, log incidents promptly and provide second-level support
Communicate effectively with other teams and clients to extend support when needed
Execute changes responsibly, flag risks and mitigation plans, and ensure all changes have proper approvals
Work closely with automation teams to optimize efforts and automate routine tasks
Ensure seamless handovers during shift changes
Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports to identify automation opportunities

Fulltime

New

Senior Network Engineer

As a Senior Network Engineer at NTT DATA, you will play a crucial role in ensuri...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Moderate level years of relevant managed services experience handling cross technology infrastructure
Moderate level knowledge in ticketing tools preferably Service Now
Moderate level working knowledge of ITIL processes
Moderate level experience working with vendors and/or 3rd parties

Job Responsibility

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

Fulltime

New