Networking Engineer Job at NTT DATA (East London)

Job Description

The Networking Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Engineer (L2) may also contribute to / support on project work as and when required.

Job Responsibility

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
Works with automation teams for effort optimization and automating routine tasks
Coaches Service desk and L1 teams for technical and behavioural skills
Establishes monitoring for client infrastructure
Identifies problems and errors before they impact a client’s service
Leads and manages all initial client escalation for operational issues
Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
Ensures all changes are carried out with proper change approvals
Plans and executes approved maintenance activities
Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
May also contribute to / support on project work as and when required
May work on implementing and delivering disaster recovery functions and tests
Performs any other related task as required

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
CCNA/CCNP certification
3 -8 years worked experience as a Network Engineer
Wireless Networking knowledge and experience
Your own reliable vehicle is essential for this role
Certifications relevant to the services provided
Moderate level of relevant managed services experience
Moderate level knowledge in ticketing tools preferably Service Now

NTT DATA - All Job Offers

Select Country

Networking Engineer

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Networking Engineer

Network Engineer 3

Network Engineer II

Network Engineer

Resident Network Engineer

Federal Network Engineer

Network Engineer

Federal Network Engineer

Network Engineer

Our AI answers in your language