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The Network Specialist (Tier3 support) plays a critical role in supporting the technical activities and projects associated with Telstra IP product range, working to ensure the Telstra network delivers a superior network experience for our consumer and business customers. You do this by drawing on your deep levels of telecommunications network expertise and experience to provide specialist analysis, design, development and deployment in network specific technology domains, including developing platform specific technology roadmaps and making technology investment recommendations.
Job Responsibility:
Work closely with operations teams when asked to provide tier 3 support of activate network elements or faults
Support the deployment of configuration and new design / solutions to network elements
Work with teammates to develop and test solutions within both the physical and virtual lab environments
Support deployment activities of new technologies and hardware as driven by strategic projects associated with network enhancement and upkeep
Work closely with product to support our customer product offerings such as SD-WAN and GNMS
Provide engineering sales support, responses to RFQs and tenders on potential services of a complex or novel nature that will require product enhancements and attend customer meetings as technical expert
Identify, analyse and specify new and emerging technologies, technology roadmaps and product /service opportunities and work with vendors to develop solutions
Maintaining a high level of capability in network engineering, including new and emerging technologies, networks tools, systems, and processes so that you can model continuous learning and actively provide coaching and mentoring of other network engineering team members
Support the deployment and management of internal networks
Clearly communicate complex technical concepts to a less technically skilled audience
Capable of handling complex network issues and delivering customer-focused service support under high pressure
Requirements:
University graduate in Telecommunication or related study
Industry certification is requirement with a preference for candidates with Cisco CCIE and Juniper JNCIE certifications
In-depth knowledge of Juniper and Cisco IP networking and equipment
Excellent analytical and writing skills, with an attention to details
The ability to remain calm under pressure when faced with adversity or urgent issues, experience working in an operational capacity
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