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At Booker, we believe in delivering great value, outstanding service, and technology that helps colleagues and customers every day. As a Network Systems Engineer I, you’ll play an important role in keeping our systems stable, secure, and running smoothly across our business. You’ll be part of our Infrastructure team, supporting the core network that connects our data centres, stores, and distribution centres nationwide. From monitoring performance to resolving incidents, you’ll help ensure our network is reliable, safe, and aligned with the needs of our colleagues and customers. This role will also involve working closely with Booker IT teams, Tesco Technology, external suppliers, and our Service Desk. Occasionally, you may be needed outside normal business hours to support critical incidents. If you enjoy problem‑solving, collaborating with great people, and contributing to meaningful improvements, this role could be a great next step for you.
Job Responsibility:
Support the delivery of network projects, ensuring they land on time and meet business needs
Help manage day‑to‑day network operations and keep systems stable, available, and secure
Install, configure, patch, and support network hardware and operating systems in line with our layered‑defence standards
Troubleshoot and resolve network or system issues, including hardware, configuration, and software faults
Work with third‑party suppliers to diagnose issues, replace equipment, and deliver effective fixes
Support colleagues with network‑related queries, both remotely and face‑to‑face
Maintain accurate documentation, including network diagrams and project updates
Produce reports, KPIs, and management information when required
Follow change management and system security processes, ensuring compliance with internal and supplier requirements
Support disaster recovery testing and help review network risks
Identify recurring issues, suggest improvements, and contribute to approved changes
Work with Desktop and Applications teams on patching and connectivity tasks
Step in for the Lead Engineer when needed
Requirements:
Knowledge of network connectivity, firewalls, routers, switches, and access points
Experience supporting network systems in a live production environment
Strong troubleshooting skills and a structured approach to diagnosing faults
Understanding of service management and change control processes
Good organisation skills with the ability to prioritise work effectively
Confident communication skills, both written and verbal
A positive, proactive mindset and willingness to learn and adapt
A commitment to delivering secure, stable, best‑practice solutions
A collaborative approach and a focus on delivering great results
A valid Full UK Driving Licence
What we offer:
A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day
10% off at Tesco Cafe and 20% off all F&F purchases
10% off pay monthly & SIM only deals with Tesco Mobile
Up to 30% off car, pet and home insurance at Tesco bank
Free eye test when you spend £50 or more
30% off when you spend £50 or more on glasses, prescription sunglasses and contact lenses
50% off health checks at Tesco Pharmacy
Exclusive access to discounted RAC breakdown cover rates
An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
After 3 months service, you can join our annual Save As You Earn share scheme
Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
Life Assurance - You are covered for death in service life cover of up to three times annual pay
Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family