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At Booker, we’re proud to support customers and communities across the UK — and our technology helps make that possible every single day. As a Network Systems Engineer I, you’ll help keep our core network secure, stable, and performing at its best across our stores, distribution centres, and offices. You’ll be involved in day‑to‑day operations, incident resolution, and ongoing improvements that help colleagues work more efficiently. Working with Booker IT teams, Tesco Technology partners, external suppliers, and our Service Desk, you’ll play an important role in ensuring our network services are reliable, compliant, and aligned with business needs. Because of the systems you’ll support, there may be times when you’re needed outside normal working hours as part of an out‑of‑hours escalation rota. If you enjoy problem‑solving, teamwork, and making a meaningful impact across a nationwide network, this could be a great fit for you.
Job Responsibility:
Support network projects across both branch and corporate environments, contributing to successful delivery
Assist with daily network operations to maintain stability, availability, and security
Install, configure, patch, and support network hardware and operating systems in line with our layered defence standards
Troubleshoot and resolve network and system issues, including hardware, software, and configuration faults
Work with third-party suppliers to diagnose issues, replace equipment, and implement effective fixes
Support colleagues with network-related queries, both remotely and in person
Maintain accurate documentation such as network topology, project records, and support notes
Produce reports, KPIs, and management information as required
Follow change management and system security processes, ensuring compliance with contracts and licensing
Support disaster-recovery testing and help review and manage risks
Identify recurring issues, suggest improvements, and support implementation of approved changes
Work with Desktop and Applications teams on patching and connectivity needs
Deputise for the Lead Engineer when required
Requirements:
Knowledge of network connectivity methods, routers, switches, and access points
Experience supporting network systems in a production environment
Strong troubleshooting and analytical skills, with the ability to diagnose and resolve faults
An understanding of service management, change-control processes, and operational support
Good organisational skills and the ability to prioritise work effectively
Clear, confident communication skills and the ability to work well with colleagues, customers, and suppliers
The ability to adapt to change and stay calm under pressure
A positive, proactive mindset with a desire to learn and contribute
A focus on system stability, availability, security, and best practice
Strong collaboration skills and attention to detail
A valid Full UK Driving Licence
What we offer:
A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases
10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year
Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply
Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses
50% off health checks at Tesco Pharmacy
Exclusive access to discounted RAC breakdown cover rates
An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount
Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
Life Assurance - You are covered for death in service life cover of up to three times annual pay
Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family