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Maintain and support the organization's local area networks (LAN), wide area networks (WAN), Microsoft Active Directory environment, Windows server infrastructure, and Microsoft 365 services. This includes administering Active Directory hierarchy, group and user policies, network infrastructure, virtual environments, Office 365 services, wired and wireless networks, and software deployment. Responsible for maintaining reliable, secure, and efficient IT systems while providing technical support and troubleshooting for end users. The Network & Systems Administrator will support IT operations across company locations in the United States and Europe and may be required to travel periodically to support infrastructure projects, system implementations, and business operations.
Job Responsibility
Administer, maintain, and support enterprise network infrastructure including switches, routers, firewalls, wireless access points, and related hardware
Administer and maintain Microsoft Active Directory services including DNS, DHCP, WSUS, and Group Policy
Administer and maintain VMware virtual infrastructure
Monitor system performance and availability
troubleshoot and resolve network, server, and connectivity issues
Maintain server backup systems, replication processes, and disaster recovery procedures
Administer and support the Microsoft Teams Phone System, including user provisioning, call routing, auto attendants, and call queues
Administer and maintain Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID
Assist with planning, testing, and implementing network, server, and software upgrades
Deploy, maintain, and troubleshoot endpoint devices, operating systems, software applications, patch management systems, and endpoint security solutions
Work with business departments to implement appropriate access controls, security policies, and Active Directory group structures
Troubleshoot and repair PC, server, network, and application issues
Maintain network documentation, system configurations, and asset inventories
Support Internet connectivity, VPN infrastructure, remote access solutions, and associated security controls for users located in the United States and Europe
Participate in IT projects involving infrastructure improvements, hardware refreshes, software deployments, and cybersecurity initiatives
Provide infrastructure support and coordination for international offices and remote employees, including occasional travel to domestic and European locations as business needs require
Provide technical support for company users both on-site and remotely across North American and European business locations
Provide support for Microsoft Teams Phone System, conferencing platforms, and related communication technologies
Travel domestically and internationally, including periodic travel to European facilities, for infrastructure upgrades, project implementations, equipment installations, training, and technical support as required
Other job-related duties as assigned
Requirements
AAS in Computer Science, Information Technology, or related field, or equivalent combination of education and experience
Bachelor's Degree preferred
Minimum five years of experience in network administration or systems administration
Experience with local area networks, Microsoft Active Directory, Windows Server operating systems, virtualization platforms, Office 365 administration, PC hardware and software, and enterprise applications
Experience administering DNS, DHCP, Group Policy, network security technologies, and remote access solutions
Experience with VMware, Microsoft 365, Microsoft Teams Phone, and cloud-based services preferred
Experience supporting multi-site or international environments is preferred
Experience with Linux and SQL Server is preferred but not required
Nice to have
Experience with VMware, Microsoft 365, Microsoft Teams Phone, and cloud-based services
Experience supporting multi-site or international environments