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We are seeking a proactive IT professional with strong expertise in endpoint management—including hands-on experience with Intune, Jamf, software deployment, and full device lifecycle ownership—to support and enhance our organization’s technology infrastructure. The ideal candidate excels in multi-site environments, demonstrates a disciplined approach to technical operations, and is highly skilled in documentation and project execution.
Requirements:
Deep understanding of TCP/IP, DNS/DHCP, VLANs, routing, VPNs, and Wi-Fi troubleshooting
Proven experience supporting multiple locations and coordinating with ISPs
Solid experience using ticketing platforms such as Zendesk, with a focus on clear note-taking zeal, prioritization, escalation, and SLA awareness
Practical knowledge of Windows Server basics, including patching, service management, file/print services, permissions, and backup/restore awareness
Familiarity with file shares, NAS/SAN systems, access permissions, and general backup concepts
Experience managing user lifecycles, Exchange/Teams, licensing, and access controls
Demonstrated hands-on expertise with Intune and Jamf for application packaging, policy deployment, and device provisioning across the device lifecycle
Ability to write clear, detailed change documentation outlining impact, steps, validation, and rollback processes
Comfortable leading small-scale rollouts, including network changes, device refreshes, and application deployments
Nice to have:
Understanding of Azure / Entra ID (identity/access management, RBAC fundamentals)
Experience with firewalls (Fortinet, Meraki, Palo Alto), including site-to-site VPN and IPsec configuration
PowerShell scripting for automation tasks
A proactive mindset for monitoring, logging, and performing root cause analyses