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Network Support Lead

Inspirisys Solutions Limited

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a Network Support Lead responsible for ensuring the availability, stability, and performance of enterprise network infrastructure across Data Centre, Disaster Recovery, client, and cloud environments. The role involves providing hands-on technical leadership in network operations, incident and escalation management, and service delivery, while coordinating closely with vendors, OEMs, and customers.

Job Responsibility:

  • Lead day-to-day network operations and support across LAN, WLAN, WAN, Data Centre, DR, and cloud environments
  • Act as the primary escalation point for critical and complex network incidents and outages
  • Provide hands-on troubleshooting and support for routers, L2/L3 switches, firewalls, wireless controllers, and load balancers
  • Monitor network performance and availability using network monitoring and management tools, ensuring proactive issue detection and resolution
  • Support and optimize routing and switching technologies, including BGP, OSPF, MPLS-VPN, DHCP, and DNS
  • Manage firewalls, VPNs, and remote access connectivity to ensure secure and reliable access
  • Ensure incident, problem, change, and service request management in compliance with ITIL/ITSM processes and SLAs
  • Perform network maintenance activities, including firmware upgrades, patching, and configuration changes across Data Centres
  • Coordinate with ISPs, OEMs, and vendors for fault resolution, circuit management, and critical technical support
  • Support Data Centre and Disaster Recovery (DC/DR) network operations, including failover and recovery activities
  • Analyse network trends and recommend improvements to performance, capacity, availability, and reliability
  • Maintain accurate network documentation, MIS reports, and topology diagrams using tools such as Visio
  • Provide technical guidance, mentoring, and task direction to network support engineers
  • Support network configurations for virtualized and cloud-based environments
  • Communicate effectively with customers and stakeholders regarding incidents, changes, and service status
  • Ensure adherence to ITSM-based ticketing systems and SLA commitments
  • Demonstrate flexibility to support after-hours maintenance and critical incident resolution

Requirements:

  • Minimum 6+ years of experience in Network Support, Operations, or Infrastructure Management
  • Expertise with OEM platforms such as Cisco (preferred), Juniper, Fortinet, Aruba, Extreme, or similar
  • Proven experience in incident management, escalation handling, and operational leadership
  • Solid understanding of ITIL processes and service management frameworks
  • Excellent communication, coordination, and stakeholder management skills
  • Strong analytical, troubleshooting, and problem-solving abilities

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
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