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DataCareers Logo DataCareers · IT - Administration

Network Support Lead

United Kingdom, Worcester 65000.00 - 75000.00 GBP / Year · Job Posted January 19, 2026
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Job Description

We are looking to recruit a Network Support Lead for a leading technology consultancy. My client have a fantastic reputation in the market for combining deep technical expertise with outstanding customer service, the business specialises in LAN, Wi-Fi, Collaboration, and WAN technologies, supporting customers with innovative and secure IT solutions. The Role This is a hands-on technical leadership role, balancing operational oversight with direct involvement in solving complex network issues. You will act as a senior escalation point for the team, manage high-priority incidents, and ensure service levels are consistently met, all while maintaining excellent customer relationships. You will lead by example, mentoring and guiding the team while remaining actively involved in day-to-day technical activities. This is an excellent opportunity for a technically skilled network professional to step into a leadership position without losing hands-on engagement.

Job Responsibility

  • Lead and support the Service Desk team in day-to-day network and technical operations
  • Act as first point of escalation for complex technical issues, including Major Incidents and Priority 1 tickets
  • Oversee ticket resolution, monitoring alerts, and ensuring proactive service management
  • Schedule and coordinate onsite visits where technical expertise is required
  • Produce service reports and participate in client service review meetings
  • Develop and refine team processes and best practices to improve efficiency and service quality

Requirements

  • Hands-on experience with Cisco networking technologies
  • CCNA minimum, CCNP preferred
  • Proven experience in a technical support or service desk environment, ideally in a senior or team lead capacity
  • Strong leadership skills, able to coach, mentor, and motivate technical staff
  • Excellent problem-solving, analytical, and troubleshooting abilities
  • Solid understanding of enterprise networking, infrastructure, and common IT technologies
  • Experience with ITSM or ticketing platforms (incident, request, change management)
  • Strong communication skills, both written and customer-facing
  • Proactive, customer-focused mindset with strong ownership and accountability
  • Valid driving licence for client visits

Nice to have

  • Familiarity with monitoring and alerting tools to support proactive incident management
  • Experience with event-driven and microservices architectures or cloud networking
  • Exposure to ITIL framework and best practice processes
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