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Are you a skilled IT Support Engineer looking for a new challenge, with a passion for Networks? Do you thrive on troubleshooting complex technical issues and ensuring seamless connectivity for enterprise customers? Join a major technology company as a Network Support Engineer, and play a key role in maintaining the availability and quality of their network services!!!
Job Responsibility:
Troubleshoot and resolve technical issues for enterprise customers after service activation
Provide technical support for Legacy Services and coordinate with internal teams during the troubleshooting process
Organize and coordinate field technician visits to customer premises when necessary
Proactively monitor services and perform health checks to ensure optimal performance
Send detailed technical incident reports to business customers
Requirements:
Background in telecommunications, electronics, and computing
Knowledge of LAN and WAN network topologies at layers 1, 2, and 3 of the OSI model