Network Support Engineer Jobs

R2 Unified Technologies

Location:
United States, Boca Raton

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role will be responsible for supporting complex network configuration and infrastructure equipment. The team member will be expected to interact with customers, peers, vendors and partners to resolve customer issues as per contracted SLAs. The engineer will be responsible for projects/moves, adds and changes remotely and at multiple customer sites.

Job Responsibility:

Configuration and migrations of various Cisco network technologies (routers, switches, firewalls & WLAN controllers) while providing superior customer experience
Provide network hardware/software support and creates/maintain documentation and diagrams for multiple clients
Handle trouble tickets by phone or email to resolve customer and network issues to resolution in a timely manner
Troubleshoot complex network related issues, including routing, switching, SD-WAN, WAN/LAN failures, BGP and OSPF
Build and implement failover configurations across WAN/MPLS/VPN environments to maintain redundancy and uptime
Support firewall rule changes on Cisco / Palo Alto / Fortinet or Meraki Firewalls
Proactively review customers' infrastructure and provide recommendations based on findings
Work within required SLAs for the business and provide regular and frequent status updates
Ability to go onsite to customer locations when needed

Requirements:

Working knowledge of OSPF, BGP, STP, Port Channels, MPLS, DMVPN & SD-WAN
Hands on experience and demonstrated expertise in Cisco Nexus 7K, 5K and 2K configuration
Hands on experience and demonstrated expertise in Cisco Enterprise Networking (routing and switching) & Wireless (APs, WLAN Controllers, Prime)
Hands on experience and demonstrated expertise in Cisco Firepower Threat Defense Appliances (VPN, HA configurations, IDS/IPS, NAT)
Hands on experience and demonstrated expertise in Palo Alto Firewalls
Advanced knowledge and working experience with supporting network infrastructure
Great personality, team-building attitude with strong troubleshooting, verbal and written skills
Ability to multi-task between multiple clients and issues
This position will participate in an on-call schedule, providing after hours support as necessary
Possess college degree in Engineering or 3+ years technical experience as a Network Engineer

Nice to have:

Cisco CCNP Routing and Switching
Cisco CCDP

What we offer:

401k Including matching
Profit sharing Share in the success
Paid time off Unlimited PTO
100% Covered Medical & Dental
Life Insurance
ST & LT Disability

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Network Support Engineer