CrawlJobs Logo

Network Support Engineer L2

nttdata.com Logo

NTT DATA

Location Icon

Location:
Czechia , Prague

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As an L2 Network Support Engineer at NTT DATA, you will ensure the operational integrity of clients' IT infrastructure. Your responsibilities include monitoring incident queues, troubleshooting technical issues, and collaborating with internal teams. A bachelor's degree in IT or Computing and relevant certifications like CCNA or CCNP are required. Proficiency in English is essential, and German is a plus. Enjoy a hybrid work environment with competitive benefits.

Job Responsibility:

  • Monitor and manage incident/request queues, ensuring timely resolution within SLA and proper documentation
  • Troubleshoot and escalate technical issues, identifying root causes and collaborating with internal teams and clients
  • Execute approved changes and maintenance activities with risk assessments and compliance
  • Lead shift handovers by highlighting key tickets and critical tasks
  • escalate issues to CoE and other teams when needed
  • Partner with automation teams to optimize efforts and automate routine tasks
  • coach L1/Service Desk teams on technical and behavioral skills
  • Establish infrastructure monitoring, lead client escalations, and support disaster recovery and project work
  • Audit tickets for quality, maintain knowledge articles, and produce reports to identify improvement opportunities

Requirements:

  • Bachelor's degree in IT or Computing (or equivalent experience)
  • Relevant technical certification such as CCNA and/or CCNP
  • Good level of English
  • Strong hands-on experience with Palo Alto technologies, particularly Prisma Access and SASE solutions
  • Proficient in enterprise networking and security technologies including Cisco, Fortinet, Palo Alto Networks, F5, NetApp
  • Experience with SD-WAN solutions (e.g., Cisco Viptela, Fortinet SD-WAN, Prisma SD-WAN)
  • Knowledge of protocols such as BGP, OSPF, and NAT
  • Familiar with ticketing systems and network monitoring tools (e.g., SecureCRT, LogicMonitor)
  • Resilient, adaptable, and effective under pressure with solid planning skills

Nice to have:

  • Palo Alto certifications (e.g., PCNSA, PCNSE, or Prisma Certified Cloud Security Engineer) are highly preferred
  • Good level of German is advantageous
What we offer:
  • Education to the extent of agreement with the immediate supervisor
  • 5 weeks of vacation
  • 3 Sick-days per Year
  • Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
  • Notebook and mobile phone including data tariff according to company standards
  • Contribution to the pension insurance or Long term investment product
  • Specified budget with regards to the predefined benefits packages (Premium health care / Benefits Cafeteria System / Multisport card)
  • Refreshment in the office (coffee, tea, water) for free

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Network Support Engineer L2

Technical Support L1 & L2 Engineer

We are on the quest to find a new team member who will take over some of key res...
Location
Location
Salary
Salary:
Not provided
loriot.io Logo
Loriot
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Holder of at least a bachelor's degree in Computer Science or related field, or have an equivalent, demonstrable, relevant work experience
  • Solid bases on network protocols (OSI model, RSA, VPN configuration)
  • Linux deep knowledge (console, troubleshooting)
  • Experience managing databases as (MongoDB, Redis, Postgresql, Elasticsearch)
  • Script development languages (Python, Bash)
  • Cloud architecture mindset
  • Customer success oriented
  • Systematic and analytical thinking
  • Fluent in English
  • 3 to 4 years of experience in a similar role
Job Responsibility
Job Responsibility
  • Respond to customer inquiries and technical issues in a timely and professional manner
  • Provide technical guidance and support to customers using our LPWAN platform
  • Identify, diagnose, and troubleshoot technical issues related to our platform
  • Prioritize and manage several open issues at one time
  • Ability to provide step-by-step technical help, both written and verbal
  • Work collaboratively with cross-functional teams to resolve complex technical issues
  • Ensure customer satisfaction by following up with customers to confirm the successful resolution of technical issues
  • Support the creation of technical documentation and user manuals
  • Participate in product testing and validation activities
  • Stay up-to-date with industry trends and emerging technologies related to LPWAN and IoT
What we offer
What we offer
  • Flexible compensation matching your experience, perks and benefits
  • Flat hierarchy and appreciation of individual work
  • Trust, autonomy, and space for personal initiatives
  • Visibility of your work world-wide
  • Partially remote work
  • Working with motivated, passionate people and an international environment
  • Working with exciting, state-of-the-art technology for the Internet of Things
  • Udemy unlimited access
Read More
Arrow Right

L2 Network Engineer

Hewlett Packard Enterprise is seeking a skilled L2 Network Engineer to support h...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of LAN and WLAN networking protocols and technologies, including switching, routing and security
  • hands-on experience with Aruba Central, Security Service Edge (SSE), and ClearPass, focusing on network security, wireless infrastructure, and network management solutions
  • Excellent verbal and written communication skills
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem-solving skills
  • Software and hardware knowledge of VMware, computing, and storage
  • Ability to mentor new agents and contribute to technical action plans
  • Industry Experience 5-8 years in managing the aspects of remote delivery in the professional services delivery
  • In-depth knowledge of Aruba Network switches, features, and functionalities
  • Well recognized industry certifications beneficial, ACMX, CCIE/CWNP preferred
Job Responsibility
Job Responsibility
  • Provide expert-level support for complex network issues, collaborating with cross-functional teams to resolve problems promptly
  • Perform initial diagnosis and basic troubleshooting of port connectivity issues, link flaps, and device status
  • Coordinate with vendors or OEM TAC (Aruba/HPE) for RMA or known issue identification
  • Support routine tasks such as patch management, backups, and firmware checks under supervision
  • Assist in maintaining physical network infrastructure
  • Stay updated on Aruba OS-CX CLI basics and assist in minor configuration verifications
  • Help in root cause analysis of defects/issues and facilitate product release/roll-out
  • Work closely with development teams to identify and resolve problems.
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development opportunities
  • Inclusive work culture.
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Technical Support Engineer role at Hewlett Packard Enterprise solving technical ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/designing/implementing IP networks
  • Extensive experience working on troubleshooting, implementation and support of large IP networks
  • Support for Juniper's products (mainly EX/QFX series)
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers
  • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
  • IP routing protocols (BGP, OSPF, ISIS, RIP)
Job Responsibility
Job Responsibility
  • Solve technical issues across broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues
  • Take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
  • Monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architect and develop tailored solutions through customer contact channels in hybrid environment
  • Provide incident & problem resolution, and change, performance & capacity management
  • Work in Technical Assistance Center (TAC) environment with focus on Customer satisfaction
  • Determine problems quickly and deliver Remarkable Customer Experience
  • Be customer advocate for timely resolution of problems
  • Take ownership for problem resolution, problem reproduction and escalation
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Switching-Technical Support Engineer

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/Designing/implementing IP networks
  • Experience troubleshooting, implementation and support of large IP networks
  • Advanced English Level
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of: IP Packet flow, OSI layers
  • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
  • IP routing protocols (BGP, OSPF, ISIS, RIP)
Job Responsibility
Job Responsibility
  • Solve technical issues across broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues
  • Take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
  • Monitor, manage and administer health, capacity & performance of Cloud Services
  • Architect and develop tailored solutions through various customer contact channels in hybrid environment
  • Provide incident & problem resolution, and change, performance & capacity management
  • Work in highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
  • Determine problems quickly and deliver remarkable customer experience
  • Be customer advocate for timely resolution of problems
  • Take ownership for problem resolution, problem reproduction and escalation
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 3

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science
  • 3+ years of experience supporting/Designing/implementing IP networks
  • Extensive experience in troubleshooting, implementation and support of large IP networks
  • Support for Juniper’s products (mainly EX/QFX series)
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS, RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
  • Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management.
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

Solves technical issues across a broad range of technologies (Servers, Storage, ...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

The role of a Technical Support Engineer involves working in a dynamic TAC envir...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of the following: IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS , RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP, Multicast technologies NG-MVPN, PIM, Perl/Unix/Expect scripting
  • Requires B.E. in Electronics Engineering or Computer Science with 1-3 years of experience supporting/Designing/implementing IP networks
  • Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks
Job Responsibility
Job Responsibility
  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Able to determine problems quickly and deliver a Remarkable Customer Experience
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Specific programs catered to helping you reach career goals
  • Unconditionally inclusive culture and workplace
  • Fulltime
Read More
Arrow Right

Technical Support Engineer 2

This role involves solving technical issues across a broad range of technologies...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP
Job Responsibility
Job Responsibility
  • Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
  • Applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers
  • Takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life
  • Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services
  • Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote
  • End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services
  • Typical tasks may include incident & problem resolution, and change, performance & capacity management
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy