Network Support Coordinator, CVS Health

CVS Health

Location:
United States, Dallas

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

Save Job

Apply Position

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Make an Impact as a Network Support Coordinator! Are you passionate about supporting healthcare professionals and ensuring smooth operations? Join our team as a Network Support Coordinator, reporting to the Network Support Supervisor. In this role, you’ll provide essential support to clinicians across multiple states, handling communications by phone and email to resolve a variety of issues and keep our operations running smoothly.

Job Responsibility:

Communicate with clinicians and members regarding schedule changes, cancellations, and other updates
Assist clinicians with directions, answer questions, and provide support as needed
Manage multiple systems simultaneously to ensure efficient support
Maintain a high level of availability, aiming for a missed call rate of 5% or less
Generate, manage, and close Salesforce tickets for all requests
Assign tickets to appropriate departments when additional assistance is needed
Help maintain the team’s ticket queue to ensure timely resolution
Participate in a rotating weekend schedule
Adhere to required onsite attendance days in Dallas
Deliver excellent customer service, both verbally and in writing

Requirements:

Minimum 6 months of call center experience
Proficiency with MS Office, Five9, and Google Office products
High school diploma or GED
Availability to work any one of these 3 shifts: Monday–Friday, 10:00 am – 7:00 pm CST, Tuesday-Saturday, 8 am - 5pm CST, Sunday-Thursday, 8 am - 5pm CST

Nice to have:

At least 2 years of successful work experience within the organization

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 12, 2025

Expiration:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Network Support Coordinator