Network Support Advisor Job at NTT DATA (Bangalore)

Network Support Specialist Advisor

We are currently seeking a Network Support Specialist Advisor to join our team i...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience with Juniper MIST platform
Knowledge of Wi-Fi standards (802.11 a/b/g/n/ac/ax)
RF fundamentals and wireless troubleshooting
Familiarity with network authentication (RADIUS, AAA)
Bachelor's degree (Recommended) in computer science, Information Technology or related fields

Job Responsibility

Deploy and manage Juniper MIST Access Points (APs)
Configure and operate MIST Cloud (Marvis, AI insights, automation)
Perform RF planning, site surveys, and optimization
Monitor wireless performance and troubleshoot connectivity issues
Implement WLAN security (802.1X, WPA3, guest access)
Integrate MIST with switching and NAC solutions

Technical Support Advisor

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Bucharest

Salary:

199400.00 - 299200.00 RON / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
3+ years of prior product, customer support and/or technical support experience
Nice to have technical expertise in one of the following technologies: Microsoft Fabric, Azure Synapse Analytics, Model as a Service (MaaS), Azure Databricks, Azure Cosmos DB, Azure SQL Database, SQL Server on Azure Virtual Machines, Azure SQL Managed Instance
English Language: confident in reading, writing and speaking
OR Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role

Job Responsibility

Team Readiness & Development: Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): Perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: Contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

What we offer

Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

Technical Support Advisor

We are looking for an individual who is a service delivery focused subject matte...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
3+ years of prior product, customer support and/or technical support experience
English Language: confident in reading, writing and speaking
Fluent in German, French, Italian and confident in reading, writing and speaking English
Ability to meet Microsoft, customer and / or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks
ensure process compliance and progression of cases to help solve increasingly complex technical issues
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Fulltime

Technical Support Advisor

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Bucharest

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
Advanced analytical problem solving
Ability to evaluate complex tradeoffs involving risk, cost, and resources
Strong judgment in ambiguous, high impact situations
Deep technical credibility across products or specialized domains
Ability to influence without authority across engineering and global teams
Strong understanding of supportability, escalation models, and service design
Clear, adaptable communication across diverse stakeholders
Conflict resolution and negotiation skills
Ability to align global teams toward common outcomes

Job Responsibility

Manage the most complex and sensitive escalations, requiring broad and deep product knowledge or specialized technical expertise
Oversee swarming, emerging issues, and other operational processes, ensuring ownership and accountability through resolution
Serve as a technical authority and escalation point, guiding other advisors, engineers, and partner teams on complex issues
Relay customer and support feedback into product and engineering channels to influence future improvements
Collaborate with global support teams and product groups to refine, influence, or propose changes to products and features
Act as a liaison between engineering and support, ensuring processes are practical, scalable, and effective
Proactively identify risks and gaps, putting mitigation plans in place before customer impact occurs
Propose and evangelize process, policy, and KB improvements based on real world support insights

Fulltime

Customer Tech Support Advisor

We’re Quickline, and we believe everyone deserves great internet. Whoever you ar...

Location

United Kingdom , Willerby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ideally you will have experience working within telecommunications or ISP environments
Strong customer service skills
A good understanding of broadband connectivity and basic network troubleshooting

Job Responsibility

Provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services
Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
Deliver clear, professional guidance to customer through phone, or email
Assist in updating customers on the widespread issues
Log all customer interactions, and outcomes in the system for visibility and follow-up

What we offer

Pension – 5% employer / 5% employee contribution
Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
25 days annual leave + bank holidays, your birthday, house move and wedding day off
Option to buy or sell up to 5 additional days annual leave
Enhanced Paternity/Maternity/Adoption leave
High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc
Free Parking on site
Regular ‘Lunch & Learns’
Social Events – Summer and End of Year parties etc
Customer Obsessed Awards - Regular opportunities to win

Fulltime

Provider Network Operations Advisor

Join our team as a Provider Network Operations Advisor, playing a key role in cr...

Location

United States , Richmond

Salary:

Not provided

The Cigna Group

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience required
5+ years of experience in provider network management or healthcare insurance
Project management experience preferred
Strong analytical, problem-solving, and critical-thinking skills
Excellent communication, stakeholder management, and organizational skills
Healthcare compliance and regulatory experience preferred
Knowledge of CMS regulations, NSA, and reimbursement structures preferred
Ability to work independently and manage multiple priorities
Proficiency in Microsoft Office
Cigna systems experience preferred

Job Responsibility

Support the management and implementation of provider, hospital, and ancillary networks by researching and resolving provider data issues, including demographic, claims, and system loading errors
Troubleshoot issues escalated by Market Network Advisors using Cigna systems such as HCPM, Cognos, and the Developer Database
Respond to questions from the Contracting team and matrix partners related to provider locations, policies, and data accuracy
Perform rate and fee schedule audits upon request
Support accurate loading of provider contracts and reimbursement methodologies
Create, manage, and maintain Market Guidebooks, including rate updates, provider inclusion/exclusion, and audit documentation
Advise Market leadership and the National Alternative Access Network Manager on market-specific network dynamics
Participate in quarterly reviews, identify corrections, and assist with provider terminations, additions, and updates
Serve as the market subject matter expert for Alternative Access Networks, including inclusion/exclusion criteria and anchor providers
Develop and maintain the AAN field guide for Contracting teams

Fulltime

Network Security Advisor

The Network Senior Specialist Advisor is responsible for the daily operations an...

Location

India , Remote, Karnātaka

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Highly experienced Network and Security Architect with 12+ years of hands-on network troubleshooting experience, including at least 5 years in network and security administration
Extensive hands-on experience with Palo Alto Firewalls, Prisma Access / Prisma SASE, Cisco routing and switching, F5, SD-WAN, and AWS networking
Strong expertise in routing protocols including EIGRP, BGP, along with hands-on exp with switching technologies
CCIE(Routing & Switching) & PCNSE certification
Proven ability to analyze complex technical issues and design optimal, scalable solutions
Deep understanding of Palo Alto architecture, including templates, stacks, Global Protect, and advanced troubleshooting using packet captures and debugs
Network design experience is a strong advantage
12+ years of hands-on experience in Network and Security administration around Architecture, Design and operations
Strong understanding of Palo Alto architecture, including templates and stack configurations
Excellent time management and organizational skills, with the ability to manage multiple operational priorities effectively

Job Responsibility

Act as a Subject Matter Expert (SME), providing advanced technical escalation support to L2/L3 engineers
Deliver end-to-end operational support for enterprise Network and Security environments across multiple customers
Troubleshoot and resolve complex issues related to Palo Alto Firewalls, Prisma/GlobalProtect, Routing &Switching, F5 and associated network traffic flows
Perform advanced troubleshooting using packet captures, logs, and debugs on Palo Alto firewalls
Write custom queries and generate operational and security reports using Palo Alto reporting tools
Support daily steady-state operations, including request fulfillment, change management, and participation in weekly on-call rotations
Conduct weekly and monthly health checks across all supported network security platforms
Perform system maintenance activities, including upgrades, patching, and configuration updates
Assist in firewall rule set reviews to enhance customers’ overall security posture and compliance
Detect, investigate, and respond to security incidents

Routing & Switching Network Security Advisor - Firewalls And Proxies

The Network Security Advisor will be responsible for transitioning and deploying...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 7 years of experience for Network Security Senior Specialist, 9 Years for Network Security Advisor, 11 years and above for Network Security Specialist Advisor
SME in multiple firewall and proxy platforms like Cisco ASA FTD, Palo Alto Firewalls, Fortinet firewalls Bluecoat Proxy (BroadCom)and Cloud Proxies

Job Responsibility

Transition and Deploy firewalls and proxies
Creating Network Diagrams, SOPs and maintaining Risk Register
provide steady state support to the team that involves request tasks, incident management and Change creation and deployment
Represent Network security changes in CAB review Meetings
Perform upgrades to firewalls and proxy and mitigate vulnerabilities
Perform 24x7 shift coverage with On call Support over weekends

Fulltime

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Network Support Advisor

Job Description

Job Responsibility

Requirements

What we offer

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