Network Strategy and Distribution Manager

• Assist to formulate branch & self-service banking rationalization and implementation through effective project management
• Identify improvement opportunities for higher the service effectiveness and efficiency according to the desired business model
• Ensure the delivery of premium customer service in branch & self-service banking outlets
• Enhance customer experience and tackle customer opinions and complaints in a timely manner
• Uplift and manage branch & self-service banking facilities to safeguard the health and safety of our customers and frontline staff.

• University degree in Business Management or other relevant qualifications
• Proven retail banking experience, with knowledge in branch network or self-service banking channel planning preferred
• Strong self-motivation, with excellent project management, interpersonal and communication skills
• Able to work independently and under pressure
• Proficiency in both English and Chinese
• Proficient in Microsoft applications such as Word, Excel and PowerPoint
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service process
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

• Dynamic working environment
• Good career development opportunities
• Competitive compensation packages.