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NTT DATA Logo NTT DATA · IT - Administration

Network Specialist

Mexico, Guadalajara · Job Posted June 10, 2026
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Job Description

We are currently seeking a Network Specialist to join our team in Guadalajara, México (MX-MEX), Mexico (MX).

Job Responsibility

  • Must have great experience on Routing & Switching, Wireless (Cisco & Aruba)
  • Vendors supported - Cisco, Aruba
  • Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components
  • Owning and documenting escalated support tickets and service requests through resolution via ServiceNow
  • Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept
  • Working knowledge of Networking products from Cisco, Aruba
  • Skills and knowledge and adherence to ITIL & Change Management processes
  • Excellent communication skills, both written and oral
  • Strong customer service skills
  • interfaces with customers, end users, partners and associates
  • Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals
  • Rotating on-call, support queue management, preforming network system analysis and reporting
  • Willing to work in 24X7 environment
  • Responsible for NW services improvement and operational task improvement
  • Responsible to carry out the troubleshooting on Networks and Appliances Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  • Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports.
  • Management of Network & appliances
  • Ensure earlier resolution to the issues to meet SLA
  • Ensure hardening & patching of devices meet compliance standards
  • Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes
  • Work on the Service request and Incidents
  • Scope and device relation with load analysis

Requirements

  • 8+ years of experience on managing LAN & WAN & Wireless Infrastructures
  • Vendor experience to include - Cisco, Aruba
  • Adaptive, communication, presentation, and leadership skills
  • Strict adherence to defined policies, processes and procedures
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