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To be part of a small, dedicated team in VBSE managing predominantly transmission-based networks and providing operational support. You will be responsible for owning the relationship with the stakeholders, supporting both technical and stakeholder needs to understand their requirements. This role requires a passionate individual who can work effectively with the team to drive an excellent service.
Job Responsibility:
Manage dedicated services for key VBSE stakeholders
Work effectively with stakeholders in relation to the deployment and ongoing support for given projects
Perform regular audits on the networks and systems
Make innovative recommendations to VBSE management/stakeholders to drive improvements
Work closely with the project team to provide regular updates
Carry out analytical diagnostics on the network
Liaise with wider parties to coordinate the end-end process
Point of contact for any major incidents and carry out problem management, escalating when necessary
Requirements:
Be able to maintain confidentiality and hold security clearance
A clear and analytical approach to problem management
The ability to work in a high pressurised environment
Willingness to learn new skills such as basic network configuration of the Ciena/Photonic Cross Connects, trouble shooting and fault finding
Understanding of Transmission equipment and networks such as Ciena
Telco, Network Operations background/qualifications is desired
Understanding of ITIL working practices
Basic concept of IP networking, switching and routing
What we offer:
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
Discounts, vouchers, a pension plan and loads more
Amazing learning tools and top-notch parental leave policies