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Network Specialist- Customer Outreach

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BlueWater Federal Solutions

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Location:
United States , Columbus

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

BlueWater Federal is seeking a Network Specialist- Customer Outreach to support DISA operations in the Columbus, OH area. As a Network Specialist you will be responsible for initial customer interactions and follow through of service orders.

Job Responsibility:

  • Initial customer interactions and follow through of service orders
  • Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request
  • Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry
  • Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear

Requirements:

  • Associate's degree is preferred
  • 2+ years of IT experience, preferably within telecom provisioning
  • Must have an active Secret clearance or the ability to obtain one
  • US Citizenship required
  • May require mandatory schedule change based on operational requirements, resulting in a swing shift/second shift schedule (Example: 3:00 p.m. - 11:00 p.m.)

Additional Information:

Job Posted:
March 19, 2026

Work Type:
On-site work
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