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Network Services Response Technician

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Robert Half

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Location:
United States , Charlotte

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a hands-on, customer-focused Network Services Response Technician to provide frontline IT support across a dynamic, event-driven enterprise environment. This role supports both daily operations and high-visibility sporting and city events, ensuring all technology functions seamlessly when it matters most. You will be responsible for troubleshooting a wide range of devices and systems, managing support requests through a ticketing system, and delivering exceptional in-person service to end users. This position is ideal for someone who thrives in fast-paced environments, enjoys hands-on technical work, and is flexible to support evenings or weekends based on event schedules while maintaining a consistent 40-hour work week.

Job Responsibility:

  • Provide deskside and end-user support for hardware, software, and connectivity issues
  • Build, image, configure, and deploy desktops, laptops, and mobile devices
  • Troubleshoot and support technologies including cameras, projectors, AV systems, entry/access systems, and IoT devices
  • Manage and resolve support tickets in a high-volume environment (team handles ~40 tickets/day)
  • Prioritize and respond to issues based on urgency, especially during live events
  • Support sporting events and other on-site operations, ensuring all technology is fully functional
  • Maintain accurate documentation, asset tracking, and inventory records
  • Collaborate with team members and escalate issues as needed to ensure timely resolution
  • Assist with system monitoring and general IT operations support

Requirements:

  • High school diploma or equivalent required
  • technical training or associate degree preferred
  • 2+ years of IT support, deskside, or field support experience
  • Experience troubleshooting hardware, operating systems, and basic network connectivity
  • Comfortable working in a fast-paced, high-demand environment with flexible scheduling (nights/weekends tied to events)
  • Experience with ticketing systems and service request management
  • Valid driver’s license required
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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