Network Service Design Manager

As the Service Design Manager, you will be a technical leader for a large-scale network modernization program serving public-sector clients across Maryland. The responsibilities of a Service Design Manger are to be the manager for Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier Management. You will define the target architecture, produce HLD/LLD artifacts, govern standards and patterns, and lead the end-to-end technical delivery across core backbone, SD‑WAN, security services, observability, and operations integration. You are the single point of accountability for engineering decisions and design quality, partnering with the Program Director, Operations leadership (NOC/SOC), and agency stakeholders to ensure outcomes that are resilient, secure, and compliant. This role blends deep hands-on design with executive communication, guiding multi-vendor solutions and cross-functional engineering teams through buildout, migration, and steady-state operations. The individual will direct all aspects of engineering and design concerns for the service, with authority over staff and subcontractors. The Design Manager will also contribute to large-scale sales and pre-sales engagements, practice maturity, and the development of innovative solutions.