Network Security Senior Specialist Advisor

• Engage in daily maintenance and operations of Firewall and Prisma products
• Work on Requests, Changes, Incidents and Problem records to support customers’ network security environment
• Implement Network Security solutions and provide operational support in a customer environment
• Provide technical escalation to L2 support engineers
• Write custom queries on Palo Alto to fetch reporting data
• Provide On-call support for high severity incidents in a 24x7 environment
• Ensure that Service Level Agreements and operational standards are met
• Perform system maintenance, checkups and maintain current documentation
• Provide resolution plans for device issues
• Propose service, process, and technical improvements to management
• Complete Weekly/Monthly Health Status checks across all support network security platforms
• Working with multiple customers support environment to complete upgrades, patches, overall operational support
• Assist in conducting rule set reviews to improve overall security footprint for our customers
• Detect security issues, create customer tickets and manage problems until closure

• At least 12 years of experience in network security administration
• Hands on experience with Palo Alto, Prisma, Fortinet
• Strong troubleshooting skills around Palo Alto Firewalls
• Expert knowledge on Palo Alto url filtering, Vulnerability protection, AV, Anti-spyware profiles
• Strong knowledge on App-id, use of app filters
• Expert in troubleshooting issues with packet captures, debugs on Pal Alto and Fortinet FW
• Solid understanding of the template/stack architecture
• Highly experience architect with proven knowledge on products likes Firewalls (Palo Alto), F5, Prisma SASE, EIGRP, OSPF, BGP and switching technologies
• Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory
• At least 2 mid-level certification in Network security from any of the vendors like Cisco, Palo Alto
• Excellent customer facing communication skills, customer support and knowledge of ITIL best practices
• Excellent Time Management skills
• Ability to grasp complex issues to arrive at optimal solutions
• Strong ethics and integrity
• Flexible to changing needs of customer, account, and team

ITIL certification is a plus