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Network Security Managed Services Engineer

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NTT DATA

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Job Responsibility:

  • Ensure the operational integrity of client IT infrastructures
  • Proactively monitor, identify, investigate, and resolve technical incidents and problems
  • Work closely with clients and internal teams to ensure services are restored swiftly in line with service level agreements (SLAs)
  • Review client requests and tickets, applying technical expertise to resolve them efficiently and effectively
  • Handle incidents and requests of medium complexity as second-line support
  • Contribute to project work from time to time
  • Proactively monitor work queues, execute operational tasks, and update tickets with actions taken
  • Identify, analyse, and log issues before they escalate
  • Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
  • Highlight key tickets and upcoming critical tasks for the next shift as part of the shift handover process
  • Escalate tickets to ensure the right focus from Centres of Excellence (CoE) and other teams when needed
  • Collaborate with automation teams to optimize efforts and automate routine tasks
  • Coach Service desk and L1 teams in both technical and behavioural skills
  • Establish monitoring for client infrastructure
  • Lead and manage initial client escalations for operational issues
  • Contribute to the change management process, log change requests, execute approved maintenance activities, and audit incident and request tickets for quality
  • Drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts
  • Support disaster recovery functions and other related tasks as needed

Requirements:

  • Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
  • At least one technical certification in the above-mentioned technologies
  • Strong planning skills, with the ability to anticipate and adapt to changing circumstances
  • Adaptability and resilience in a dynamic work environment
  • Ability to communicate and work effectively across different cultures and social groups
  • Proficiency in active listening and client-centric communication
  • A positive outlook and the ability to work well under pressure
  • A client-first attitude, always seeking to create positive client experiences
  • A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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