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We are seeking a skilled Network Security Engineer with expertise in Fortigate Firewalls to deliver secure, resilient, and efficient network operations. The individual will work within an ITIL-driven environment, ensuring incident resolution, change implementation, and proactive support across customer-facing and internal infrastructures. This is a key operational role requiring strong troubleshooting capability, stakeholder collaboration, and a commitment to continuous learning
Job Responsibility:
Resolve network security incidents within critical SLAs through effective troubleshooting and root-cause identification
Perform configuration and housekeeping activities including Layer 2/3 analysis, device upgrades, replacements, and performance optimisation
Plan and implement internal and customer changes aligned with ITIL processes
Raise and manage hardware vendor tickets, coordinating replacements and returns as per SLA while following escalation pathways where required
Document technical procedures and share knowledge by coaching and mentoring team members
Review and approve change requests ensuring adherence to security and operational guidelines
Drive self-development by working towards industry-recognised certifications across supported technologies and expanding skills in emerging network security tools
Requirements:
Proficient in Fortigate Firewalls (Primary Skill)
Knowledgeable in FortiManager, FortiAnalyzer, IDS/IPS (Alternate Skills)
Experienced in troubleshooting and resolving network issues in a structured, SLA-driven environment
Comfortable working within ITIL-aligned operational processes
Collaborative, detail-oriented, and committed to continuous improvement
Able to learn new technologies quickly and adapt to evolving technical landscapes
What we offer:
Opportunity to work with advanced network security technologies across global environments
Hands-on exposure to operational, change, and incident management processes
Access to continuous learning pathways, including certification support for Fortinet products
Ability to contribute to secure, large-scale enterprise networks with real business impact
A collaborative environment where knowledge sharing and growth are encouraged