Network Security Engineer (Zscaler SASE)

Works as part of a 24/7 team working on rotational shifts. Works as part of Platform and Content Engineering handling tunings, stakeholder requests, escalations, reporting, trainings. Administers the organization's security tools to gather security logs from their environment. Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update. Adheres to SOPs and notify stakeholders on log flow/log format issues. Documents best practices. Identifies opportunities to make automations which will help the incident response team. Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Investigates and identifies root cause of incidents and assists with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution.