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Ergo is seeking a Checkpoint Network Security Engineer to join our market-leading networks team. This is an exciting position where you will be responsible for the design, implementation, and ongoing support of network and security services both within Ergo and across its client environments.
Job Responsibility:
Deliver advanced technical support to external clients, ensuring timely and effective resolution of network and security issues
Provide expert-level assistance to field engineers during on-site engagements
Serve as the primary escalation point for all support-related incidents
Collaborate with technology vendors to expedite issue resolution and maintain service continuity
Utilize internal systems for accurate tracking, logging, and management of support tickets
Employ network management and diagnostic tools to identify and resolve network performance issues
Participate in on-site activities as required, including system assessments and deployments
Assist in the installation, configuration, and maintenance of both Ergo’s NOC infrastructure and customer-managed network services
Lead the delivery of customer-facing network and security projects, ensuring alignment with technical and business requirements
Contribute to pre-sales efforts by providing technical input, solution design, and customer engagement support
Develop and maintain comprehensive customer documentation, including runbooks and operational guides
Create and maintain technology roadmaps to guide clients’ strategic infrastructure planning
Draft functional requirements and technical specification documents for internal and client-facing initiatives.
Requirements:
Expertise in the installation, maintenance, and support of firewalls specifically Checkpoint and Fortinet
Checkpoint CCSM or CCSM Elite certification (or in the process of obtaining)
Proficient in secure connectivity technologies including VPN, IPSEC, and SSL VPN
Comprehensive knowledge of network and security best practices.
Nice to have:
Fortinet NSE4 Certification or Fortinet Certified Professional
Experience of firewall, switching, and routing technologies from Aruba, HPE, Cisco, and Juniper
Strong expertise in dynamic routing protocols such as BGP, OSPF, and EIGRP
Experience with Voice over IP (VoIP) implementations and troubleshooting.