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Reporting to the Manager, IT Network Infrastructure, the IT Network Security Admin is responsible for providing technical assistance and support related to client's network systems 24/7.
Job Responsibility:
Maintaining and administering networking security tools
Perform escalated troubleshooting for network issues
Configuring and installing various networking security devices and services
Manage all SLAs
Performing maintenance and upgrades for security configurations or end-of-life equipment cycle
Communicate with customers of all updates
Work with established configuration and change management system to ensure policies for awareness and approval are correctly upheld
Work closely with selected vendors for projects and new technology implementations
Deeper troubleshooting through diagnostic tools and techniques
Determines the best solution based on the specific issue
Escalates unresolved issues to next-level support
Performs daily maintenance and reporting
Performs additional duties as required
Requirements:
Bachelor’s degree in Computer Science or related, or equiv. work exp.
4+ Years working in a customer support role
2+ Year of Cisco Troubleshooting Experience
CCNA certified or higher (CCNP highly valued)
Excellence in both written and verbal communications
Strong organization and project management skills
Strong Network security understanding
Understanding of least privilege and zero trust concepts
Ability to work a flexible schedule when needed
Willingness to travel
Good knowledge of Internet security and data privacy principles