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Network Resident Housing Liaison

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InnovAge

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Location:
United States , San Bernardino

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Contract Type:
Not provided

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Salary:

92000.00 - 107000.00 USD / Year

Job Description:

The Network Resident Housing Liaison oversees compliance processes for InnovAge PACE/LIFE contracted facility providers. The Network Resident Housing Liaison (RHL) is responsible for compliance activities and processes from initial audit to issue resolution to minimize the risk to InnovAge PACE/LIFE participants in contracted facilities.

Job Responsibility:

  • Assists with network expansion activities by participating in pre-vetting audits of new Resident housing provider contract requests
  • Proactively gathers information and monitors survey results for Resident housing providers to identify adverse results
  • Performs routine audits of contracted Resident care housing providers and prepares reports
  • Proactively works with PACE/LIFE leadership and Interdisciplinary team to ensure effective partnership and identify new partnership needs with contracted Resident housing providers
  • Facilitates resolution of care, quality or collaboration issues in contracted Resident housing providers and ensures special case monitoring and action planning
  • Recommends and assists with the implementation of corrective action with center leadership to improve quality of care and to increase collaboration and contractual compliance
  • Monitors the effectiveness of corrective action and coordinates follow up through ongoing account management of the Resident housing provider and acts as the InnovAge first point of contact
  • Provides support to InnovAge PACE/LIFE Center leadership to ensure compliance with contractual Resident care housing agreement
  • Performs desk review of internal quality data and documentation, departments meeting minutes, and functions to ensure adherence to regulatory guidance
  • Prepares requested reports by collecting, analyzing, and summarizing relevant information obtained through Resident care housing facility investigations, and other compliance activities
  • Assists Director-Network Resident Housing Oversight with policy and procedure development
  • Provides the on-boarding and orientation of contracted Resident housing facilities in collaboration with the Center leadership and Network

Requirements:

  • Bachelor’s degree from an accredited college or university in an appropriate clinical discipline or public health
  • A minimum of 3 years’ experience with current and relevant knowledge of applicable state and federal regulations for Long-Term Care and Assisted Living facilities
  • A minimum of one year working with the frail or elderly is required
  • Requires valid state issued driver’s license, personal transportation, safe driving record and auto insurance as required by law
  • Knowledge of interviewing and investigation techniques and implementation of corrective action plans
  • Previous experience working in or closely with a Long-Term Care or Assisted Living Resident housing facility
  • Skilled at having difficult and direct conversations, identifying problems, rapport and relationship building, analyzing, and assessing situations
  • Communicates effectively both orally and in writing
  • able to act independently
  • interprets and explains complex rules and regulations

Nice to have:

  • Registered Nursing License
  • Current knowledge of P.A.C.E. Regulations
  • An R.N/LPN or Clinical degree/license preferred, or clinical equivalent
What we offer:
  • medical/dental/vision insurance
  • short and long-term disability
  • life insurance and AD&D
  • supplemental life insurance
  • flexible spending accounts
  • 401(k) savings
  • paid time off
  • company-paid holidays
  • 401(k) plan with company match

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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