Network Operator I Job at University of Rochester (Brighton)

Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

Provides operational support for organizational networks, including departmental LAN/WAN, backbone/data center infrastructures and network related services
Monitors network to ensure optimal performance, including site outage investigations and equipment failures
Installs and configures network equipment in accordance with network standards
Documents network cable plant
Provides first point of escalation into networking team
Assists in the management of network capacity and escalates when appropriate
Researches and implements solutions for vendor and end-user initiatives
Assesses current communication equipment rooms for identification of end devices in preparation of network equipment replacement
Participates in the planning for network equipment replacement, including configuration of equipment, physical installations and coordination with stakeholders for maintenance scheduling
Maintains an inventory of network components throughout entire network infrastructure
Recommends and implements process changes to improve efficiency
Provides on-call coverage to service network interruptions, escalating when appropriate
Resolves problems with cabling partners regarding procedures, managing customer expectations and successfully closing all customer orders
Identifies and documents areas of improvement
Conducts research to assist in the creation of technical support documentation for systems and applications

Requirements

High School diploma or equivalent and 1 year of relevant experience required
Demonstrated analytical and problem-solving skills required
Strong verbal and written communication skills required

Nice to have

Associate's degree preferred
Experience working with large, enterprise-wide LAN/WAN environments in higher education or healthcare setting preferred
Familiarity with network electronics, including optical networking concepts, routers, switches, etc. preferred
Familiarity with network management tools, such as Intermapper, Netdisco, Cisco Prime Infrastructure, etc. preferred
Familiarity with structured cable plant components and techniques for both fiber and copper preferred
Thorough knowledge of TCP/IP protocols and addressing preferred
CCNA - Cisco Certified Network Technician upon hire preferred

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Network Operator I

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