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Vodafone Logo Vodafone · IT - Administration

Network Operations

India, Pune · Job Posted March 04, 2026
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Job Description

We are seeking a detail-oriented individual to manage end-to-end order and service operations while supporting global business stakeholders, partners, and vendors. The role involves managing supply chain requests, offering help desk support, providing timely updates, coordinating escalations, and ensuring service-level commitments are consistently met. The individual will work collaboratively across teams to ensure efficient issue resolution and excellent customer experience.

Job Responsibility

  • Manage order lifecycle activities including validation, fulfilment, tracking, updates, customer notifications, forecasting, reporting, and stock-related processes
  • Engage with internal and external stakeholders such as manufacturers, partners, IT teams, and operational groups to support seamless service delivery
  • Provide help desk support including basic troubleshooting, logging tickets, resolving incidents and service requests, and ensuring first-contact resolution where possible
  • Handle inbound and outbound communication through calls and emails, delivering timely and clear information to customers
  • Maintain documentation for new processes or updates and support continuous process improvements
  • Prepare weekly reviews, dashboards, and performance reporting
  • Escalate issues appropriately to ensure SLA adherence and improved customer experience
  • Work collaboratively within the team and support peers through knowledge sharing and coaching

Requirements

  • Excellent communication abilities and comfortable interacting with diverse stakeholders
  • Strong problem-solving skills and at ease working under pressure
  • 2–3 years of experience in Supply Chain Management, Order Management, or related service desk functions
  • Proficient with workflow or ticketing tools and familiar with call logging systems
  • Foundational ITIL knowledge (certification is an advantage)
  • Effective teamwork, task ownership, and customer-centric thinking
  • Experience supporting L1/L2 service desk operations
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