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Vodafone Logo Vodafone · IT - Administration

Network Operations & Transmission Monitoring Specialist

India, Pune · Job Posted June 03, 2026
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Job Description

We are seeking a skilled Network Operations & Transmission Monitoring Specialist to support 24x7 network alarm monitoring and carrier co‑ordination within a high-availability telecom environment. This role involves proactive monitoring, incident management, fault troubleshooting, and collaboration with carriers and internal teams to ensure seamless network performance and service continuity.

Job Responsibility

  • Monitor network alarms continuously using NMS/EMS tools and acknowledge alerts promptly
  • Raise, manage, and track incident tickets using ticketing platforms such as Remedy
  • Perform in-depth troubleshooting of network alarms and validate faults using databases, NMS/EMS systems, and network change logs
  • Assign incidents to relevant resolving teams and follow up to closure
  • Manage carrier-related tickets, including raising cases and proactively driving updates
  • Escalate issues as per defined escalation matrix and service requirements
  • Provide dedicated monitoring support for hyper-care customers
  • Conduct daily, weekly, and monthly proactive checks for network health
  • Perform basic service impact assessments during incidents
  • Manage hotline calls and email communications on a 24x7 basis
  • Perform configuration checks such as channel verification, cross-connects, transponder adjacency, and SNCP protection
  • Execute basic Ethernet configurations including auto-negotiation, MTU settings, and VCG configurations
  • Support change management processes, including raising and validating network changes

Requirements

  • Experienced in network monitoring within a 24x7x365 operational environment
  • Comfortable working in shifts and adapting to dynamic operational needs
  • Knowledgeable in transmission technologies such as PDH, SDH, DWDM, SONET, and Ethernet
  • Familiar with optical networking concepts including OTN and fibre network architecture
  • Understanding of submarine network systems such as SLTE, PFE, and repeaters
  • Skilled in analysing transmission-related alarms and resolving technical issues
  • Hands-on experience with NMS/EMS tools and monitoring platforms
  • Familiar with OSS tools such as Cramer and Mori
  • Proficient in working with systems such as Citrix and remote access tools (RDP)
  • Basic understanding of IP networking concepts
  • Exposure to testing equipment such as OTDR, RTU, and BERT
  • Able to remain calm and effective under pressure and time constraints
  • Demonstrates commitment to quality, service excellence, and collaborative working
  • Holds a degree or equivalent experience in a relevant field (preferred but not essential)
  • Willing to travel between key sites where required

What we offer

  • Opportunity to work in a global telecom environment with advanced network technologies
  • Exposure to international carrier management and multi-vendor ecosystems
  • Continuous learning in transmission and optical networking domains
  • Collaborative and inclusive team culture focused on innovation and service excellence
  • Hands-on experience in large-scale network operations and incident management
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