Network Operations Support Engineer

• Provide Networking support to clients including provisioning, monitoring, implementation, troubleshooting and support of Networking operations and related infrastructure
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
• Take full ownership for managing the incident to resolution within the service level conditions
• Provide telephone support to clients and update the relevant systems as per BluBiz procedures
• Monitor daily network activities, event alerts, capacity and usage to ensure continued integrity and optimal network performance
• Perform network configuration changes to meet customer requirements (Moves, Adds and Changes)
• Work with Carriers and suppliers to pre-stage, test and implement network services for new sites
• Must be flexible to provide support outside business hours as and when needed
• Collect data from Network Monitoring Tool and prepare weekly, fortnightly and monthly reports to identify failures and short-comings and make recommendations for improvements
• Ensure that managed infrastructure at client sites are installed, configured, tested and operational and that software is installed and configured according to client requirements

• Strong operational support with some project experience
• Strong experience with implementation and maintenance
• Strong experience with installations and remote support
• Troubleshooting and resolving complex technical issues to critical timeline
• Strong experience with Routing and Switching
• Meraki (preferred but not needed)
• Layer 3 routing technologies including - Routing protocols, ACL's, NAT & PAT, Policy-based routing, Netflow, L3 QoS
• Solid and demonstrable knowledge of networking & security fundamentals - OSI Model, common protocols and ports, Layer 1 technologies & hardware
• Cisco capabilities are essential
• Knowledge and experience with Microsoft Office software tools
• Cisco CCNA/CCNP certification
• Cisco ASA/AnyConnect/ACS/ISE/IPS experience
• Detailed knowledge of OSPF/EIGRP/Spanning Tree and BGP protocols
• Comprehensive knowledge of and experience in one or more of the following areas: Routing and Switching, Security, Wireless, Data Center, Video/Voice
• Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services
• Exceptional written and interpersonal communications skills and keen attention to detail for creating proposals, scope of works and design diagrams
• Diploma or a Bachelor’s degree in computer science, systems analysis or a related study, or equivalent experience is desirable
• 5+ years of experience spanning at least two IT disciplines, including technical architecture, network management, application development, middleware, database management or operations

Meraki